Customer Service Operations Administrator

4 weeks ago


Middleton, United Kingdom Webrecruit Full time

**Job Title**: Customer Service Operations Administrator

**Reports to**: Ecommerce Manager

**Depot**: Manchester

We are seeking a dynamic individual to join our Ecommerce team as a Customer Service Operations Administrator. In this role, you will play a crucial part in ensuring a seamless experience for our valued customers while supporting various operational aspects of our online business.

**Main Duties**:

- Providing exceptional customer service to our clientele.
- Managing and responding to customer reviews.
- Collaborating with warehouse teams to address product fulfilment challenges and proactively updating customers on their orders.
- Handling order adjustments, cancellations, returns, and collections in a timely and accurate manner.
- Assisting with age verification procedures.
- Facilitating the samples and fulfilment processes.
- Engaging in various administrative tasks as needed.
- Providing support and cover for fellow members of the eCommerce team.

**Knowledge and Experience**:
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.



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