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Customer Experience Associate

4 months ago

Northampton, United Kingdom ID Card Centre Limited Full time

**Customer Experience Associate £10.85 per hour**

**Up to 40 hours a week (some flexibility can be offered)**

**Monday to Friday**

**28 days Holiday inclusive of Bank Holidays**

**This is an office based role not remote or hybrid**
- ** Are you looking for a rewarding role?**:

- ** Are you looking for a company that will recognise your talents, value your input and support your growth?**:

- ** Do you strive for customer service excellence?**:

- ** Do you have a solid understanding of business systems and processes?**

If you answer yes to all the above, then you could be the right person to fill our position for a Customer Experience Associate at our offices in Moulton Park, Northampton.

ID Card Centre is a multi-award winning supplier of a complete range of identity and security related products including ID card printers, ID and access control cards, lanyards and printer ribbons. Youll be working with our customers from across a range of industries in the public and private sectors, predominantly education, health care, facilities management, and events.

This is an ideal opportunity for someone with a customer service or administrative background to work within an established, fast growing company, where the values of exceptional customer service and care, trust, honesty, quality, and value are at the heart of what we do.

**The Role**

It is essential that you are confident, self-motivated and can work to processes.

**The role involves**:

- Preparing and following up sales quotations
- Keeping the customer and supplier databases up-to-date
- Providing overall sales and administrative support
- Working to our processes and SLAs, improving and implementing new processes where necessary
- Assisting with business improvement projects

If you also have a great work ethic and a drive to learn and succeed and be the best you can be then youll have a head start
- Minimum 2 years B2B sales, customer service or administrative experience
- Sound business acumen
- Strong customer service skills
- Excellent written and verbal communication skills
- Logical approach to problem solving
- A strong technical aptitude and ability to learn products, systems and processes
- Excellent attention to detail
- Grade C or above in GCSE Maths and English
- A good working knowledge of Microsoft Office is essential

**Benefits**
- Competitive salary commensurate with age and experience
- 28 days holiday per year including all bank holidays
- Full, on the job training
- External training courses tailored to your needs
- Discount vouchers for online and high street retailers including cinema and restaurants*
- Cash health plan*
- Company pension
- The opportunity for career progression and internal promotions
- Quarterly performance bonus*
- upon successful completion of a 3 month probationary period

If you think youre exactly what we are looking for then this sounds like the perfect job for you then we'd love to hear from you