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Head of Customer Experience
2 months ago
About Us:
Crest Recruitment is a leading recruitment agency specializing in the construction and property sectors. We are proud to partner with a national 5* and multi-award-winning residential developer to find the best talent for their team.
Job Purpose:
We are seeking an experienced Head of Customer Experience to join our client's team. As a key member of the leadership team, you will be responsible for providing strategic direction and leadership to the Customer Care team, ensuring exceptional customer satisfaction and driving business growth.
Key Responsibilities:
- Lead and manage the Customer Care team, providing coaching, training, and development opportunities to ensure high performance and customer satisfaction.
- Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
- Ensure compliance with all relevant policies, procedures, and regulatory requirements.
- Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance customer satisfaction.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
Requirements:
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer satisfaction.
- Leadership experience, with the ability to motivate and inspire teams to achieve high performance.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A highly competitive salary and bonus scheme.
- A comprehensive benefits package, including life assurance, pension scheme, and private healthcare.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, please submit your application, including your CV and a cover letter, to [insert contact information].
