Biologics Day Unit Coordinator

3 weeks ago

Bath, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full time

The Biologics Day Unit is an elective infusion suite, providing care for a range of services, including Rheumatology, Neurology, Gastroenterology and the Osteoporosis services. This is a nurse led unit, and as a small but dynamic unit we are hoping to recruit a friendly, efficient team player to join our department. This role is essential to ensure a smooth continuum of care. The job is advertised as Full time as our preference but part time could be considered.

We envisage the applicant needs good communication skills, experience in administration to be able to provide a full comprehensive administrative and clerical service in support of the professional staff involved in patient care. The role includes coordinating the infusion requests to assist a positive patient experience in an efficient and compassionate manner.

To lead the administrative team within the Biologics Day Unit and ensure the smooth running of the department administration service. The successful applicant would be an active member of the departments Multi-disciplinary team.

The departments aim is to be efficient in providing infusions in a timely manner to prevent admission to the hospital. Our patients are often regular attenders, our team pride themselves with building good rapport with patients, maintaining the high standards will be part of the role for successful applicant.

To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives. To include:
To co-ordinate Biologics Infusion appointments and schedule infusions.

To receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and their relatives clearly and in a way that patients and relatives understand.

To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.

To liaise with Nurses, Doctors, GP’s and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.

To take minutes of meetings, transcribing and circulating as needed.

To be responsible for maintaining information systems, data entry, using a variety of software to achieve this to achieve national standards of data collection and audit.

To communicate clearly and effectively to present a positive impression of the team and services at all times.

Further duties listed in the Job description document.

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

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