Service Advisor

2 weeks ago

Swindon, United Kingdom Maxim Recruitment Solutions Full time

**Service Advisor, Swindon**

Do you excel at customer service?

If so, you could be just who our client is looking for

our client is currently looking for a Service Advisor for their brand new state-of-the-art Swindon branch.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.
- **Duties will include**:_
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
- Keeping customers updated about the status of their vehicle through the workshop
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time
- **About You**:_
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
- **Salary, Hours and Benefits**_
- Set rota that includes some Saturday mornings.
- Basic of £25k plus bonuses
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
- Benefits platform with employee support programme
- Discounted rates of vehicle parts and servicing
- Opportunities for training and career progression
- Contributory pensions scheme for eligible staff

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swindon, Wiltshire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Wayserviceadvisorswindon

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