Customer Service Advisor

3 weeks ago


Swindon, United Kingdom Frankly Recruitment Full time

Customer Services Advisor
Salary is £21,100.
25 days’ holiday plus 5% bonus dependent on company and personal performance
Hours are 7.5 plus 1 hour for lunch /day between 8am and 9pm Monday to Friday. Sat/Sun 9-5 with 30 mins for lunch and a day off in lieu

**Objective**

The Customer Service advisor is responsible for customer support for a number of client & company programmes.

**Working relationships**

Liaise with internal departments - Compliance, Operations and Accounts

**Key result areas**
- Monthly call quality monitoring
- Attendance and professional tenure

**Key tasks**
- Handling customer telephone enquiries
- Following standard daily customer service procedures
- Recording all customer queries
- Problem solving any issues that may arise
- Recording customer expressions of dissatisfaction and complaints.

**Core skills**
- Proven record of delivering high quality customer service
- A clear, professional phone manner
- Some complaint handling experience
- Excellent communication skills, both verbal & written
- Self-motivator - happy to work in a fast paced environment
- Sound working knowledge of MS Office
- Background within retail banking or financial services preferre



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