Customer Service Advisor

3 weeks ago


Swindon, United Kingdom Reed Business Support Full time

**_Do you have Customer Service experience? Are you looking for a permanent role that provides hybrid working? Then I have the role for you _**

My client is looking to recruit two Customer Service Advisors to provide support to cardholders ensuring that queries are answered in a timely manner providing excellent service whilst ensuring that processes and guidelines are followed:
**Pay**: £21,100 + 5% bonus based on company and personal performance (£22,155)

**Hours**: Shifts between the hours of 8am-9pm Then working 1 in 3 weekends Saturday and Sunday 9-5. If a weekend day is worked then you will be given a day off in the week. Shifts vary on a monthly rota. Start times between 8am and 12.30pm.Finish times between 3:30pm and 9pm.

**Location**: Swindon town centre

**Responsibilities: **
- Handling customer telephone enquiries
- Handling customer webchat enquiries
- All contacts to be handled within SLA
- Following standard daily customer service procedures
- Liaison with internal departments - Compliance, Operations and Finance
- Recording all customer queries
- Solving any issues that may arise
- Recording customer expressions of dissatisfaction and complaints
- Directly contribute to the level of client and cardholder satisfaction



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