Patient Referral Management Centre Coordinator

6 months ago


Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Here in the Patient Referral Management Centre we are the first point of contact for patients calling in to the hospital, so we are a very important team here at the West Suffolk Hospital.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

Previous applicants need not apply.

Here in PRMC you will manage your own specialty individually or as part of a team. In managing your specialty, you are responsible for making sure all outpatient referrals are dealt with appropriately and in a timely manner, filling the appointments with suitable patients and managing your consultants leave alongside the service manager and PA’s.

Whilst managing your service, you will be on the phone to patients during your shift to assist them with any queries they may have.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see job description for full details.

Will seek guidance from the PRMC Manager/Supervisor or Trust clinicians when addressing PRMC issues/discrepancies related to their specific clinical specialties.

In Support of the PRMC Team will undertakes all tasks in a timely, accurate manner while maintaining the highest standards associated with customer service.

Participate in weekly meetings with the Senior Management Teams across the Trust from all divisions. Present for discussion accurate patient waiting list figures and escalating any issues.

At all times will promote among clinicians, health care works are any other associated outside agency, awareness of the PRMC role and its uses within the trust to raise the stature of PRMC as the essences of professionalism.

Facilitate improved communication within the department and between other departments, clinicians, managers, other staff and patients while maintaining the highest form of customer care.

Will participate in PRMC Meetings to highlight any issues that may need resolving, to ensure workloads are prioritised in order to meet targets and address any other business.

Will communicate essential information prior to patients attending appointments.



  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Here in the Patient Referral Management Centre we are the first point of contact for patients calling in to the hospital, so we are a very important team here at the West Suffolk Hospital. STAFF CAR PARKING Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30. For individuals...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has opened within the Integrated Community Paediatric Services (ICPS) for a Medical Referrals Coordinator, Band 4. We are a multi-disciplinary team based at Child Development Centre, Bury St Edmunds, IP33 3ND. The Medical Referrals Coordinator provides an effective and efficient administrative and secretarial service for the...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The INT team members are based in the new, contemporary building at the Mildenhall Hub and the Brandon Health and Leisure Centre just off the main road at Brandon. The Health Centres are the base for a wide range of other health professionals and agencies including Adult Social Care, so we are able to work together in a fully integrated way. The successful...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more information Secretarial: Deal with incoming correspondence and telephone enquiries from parents, carers and clinical professionals using initiative on a daily basis. You will be dealing with emotional and highly sensitive situations, with full regard for Safeguarding and data protection. Using own judgement,...

  • Patient Administrator

    7 months ago


    Bury St. Edmunds, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The St Edmunds Hospital** **37.5 Hours & Permanent** **Salary: £21,742.50 plus benefits** **The St Edmunds Hospital** in Bury St Edmunds** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private...


  • Bury St Edmunds, United Kingdom Compass UK & Ireland Full time

    Job Description:We are seeking a highly motivated and compassionate Patient Service Coordinator to join our team at Compass UK & Ireland. This is an excellent opportunity to make a real difference in the lives of patients and their families.About the Role:The successful candidate will be responsible for providing exceptional customer service to patients,...


  • Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    We are seeking a highly motivated and organized individual to join our team as a Patient Care Coordinator. In this role, you will be responsible for coordinating care across the ward/department, deploying staff and prioritizing as necessary.Key ResponsibilitiesCoordinated care across the ward/department, deploying staff and prioritizing as necessary.Work...

  • Patient Coordinator

    6 months ago


    Bury, United Kingdom BARDOC Full time

    **TITLE**: Patient Coordinator LOCATION: Moorgate Primary Care Centre, Bury SALARY: £12.00 Per Hour STAFF CATEGORY: Operational HOURS: Full time/Part time RESPONSIBLE TO: Service Manager JOB PURPOSE To fulfil efficient call handling, dispatching, administration and reception duties, working as a member of the BARDOC Operations Team. Core duties and...

  • Patient Coordinator

    7 months ago


    Bury, United Kingdom BARDOC Full time

    **TITLE**: Patient Coordinator LOCATION: Moorgate Primary Care Centre, Bury SALARY: £10.90-£12.00 STAFF CATEGORY: Operational HOURS: Full time/Part time RESPONSIBLE TO: Service Manager JOB PURPOSE To fulfil efficient call handling, dispatching, administration and reception duties, working as a member of the BARDOC Operations Team. Core duties and...


  • Bury St. Edmunds, United Kingdom Circle Health Group Full time

    **Patient Liaison Officer** **The St Edmunds Hospital** **37.5 Hours & Permanent** **Salary: Up to £27,500 (depending on level of experience, training and qualification)** **The St Edmunds Hospital** in Bury St Edmunds** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics,...


  • Bury St, Suffolk, United Kingdom Leidos Full time

    We are seeking a highly skilled Global Patient Services Coordinator to join our team in Lakenheath, England. As a key member of our healthcare support team, you will play a vital role in delivering exceptional patient care and support.Job SummaryThis role involves coordinating patient services, developing customized support plans, and collaborating with...


  • Bury St, Suffolk, United Kingdom Optical Express Full time

    Job OverviewWe are seeking an experienced Patient Service Coordinator to join our team at Optical Express. As a key member of our customer service team, you will be responsible for assisting patients during consultations and practice visits, as well as conducting diagnostic scans using state-of-the-art equipment. Your excellent communication skills will...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The opportunity has arisen for an experienced and conscientious administrator to support our patient experience and engagement team. The patient experience and engagement team are the central hub for patient and public feedback relating to services delivered by West Suffolk Foundation Trust; providing high quality support and assistance to our community....

  • Care Coordinator

    7 months ago


    St Helens, United Kingdom Hall Street Medical Centre Full time

    **Care Coordinators will**: Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Be a first point of contact for those patients whose care you are supporting Be a first point...


  • Bury St, Suffolk, United Kingdom Compass UK & Ireland Full time

    About the JobWe are seeking a highly motivated individual to join our team as a Patient Experience Coordinator. This role is ideal for someone who is passionate about providing exceptional patient care and making a positive impact on patients' lives.About the RoleDeliver outstanding patient care through effective communication and empathy.Support patients...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Integrated Care Co-ordination To process and case find referrals using coordination links within the whole system To coordinate the care and multi-disciplinary involvement of those people being treated/managed under the Integrated Neighbourhood Team enhanced care. To facilitate members of the multidisciplinary team (MDT) to meet on a regular basis, attend...

  • Mdt Coordinator

    6 months ago


    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Breast Care Unit for a full time MDT Co-ordinator to join our small and friendly team. You will be expected to provide a professional comprehensive and efficient service co-ordinating the weekly MDT, working closely with a multidisciplinary team. You will also provide general administrative services to the...

  • Patient Safety

    6 months ago


    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The West Suffolk NHS Foundation Trust are looking for a keen and enthusiastic administrator who can provide high-quality efficient administrative support to their small and friendly Patient Safety and Quality Team. The Team’s function is to develop and maintain effective systems and processes for responding to a patient safety incident for the purpose of...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    **JOB PURPOSE**: The post holder will be part of a virtual team of health and social care staff. As a neighbourhood team coordinator you will provide data, co-ordination, support to clinicians and administrative support to multi-disciplinary teams of health and social services; this is within a defined locality in order to improve joint working practices...

  • Responsive Coordinator

    6 months ago


    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Responsive Co-ordinator Band 4 18.75 hours per week Permanent An exciting opportunity has arisen for a Responsive coordinator at the West Suffolk Hospital. The successful post holder will work as part of an integrated team supporting the discharge to optimise and assess principles. They will need to be able to provide efficient, comprehensive...