Customer Engagement Delivery Partner

2 weeks ago

London, United Kingdom Advantage Resourcing Full time

**Role: Customer Engagement Delivery Partner**

**Contract Length: Permanent**

**Location: London OR Manchester (hybrid)**

**Customer Engagement Delivery Partner**

With proven Stakeholder experience from a regulated or technically innovative environment, you can take digital data network and the Government's net zero smart meter agenda, see the energy and telco customer provider big picture, and connect it all up througha communications strategy so homes and businesses can lead smarter, greener lives.

**What will you be doing?**
- Unlocking complex messaging from project and programme delivery stakeholders
- Inventing creative communications solutions to internal and external stakeholder technical problems
- Lead, shape and drive communications plans via multiple channels such as technical topic forums, external committees, and interactive customer engagement activities
- Write and deliver technical messaging so external customer groups can simply understand complex messages
- Represent the business at industry forums to drive improvements in messaging, whilst acting as coordination for Smart Energy Code governed committees
- Act as the dedicated SME for an assigned committee and/or forum(s) and
manage the end-to-end forum lifecycle
- Provide day-to-day management and bilateral engagement with key customers
and senior staff within the company, including ExCo and the Board
- Capture and evaluate feedback to ensure customer views are translated for the executive team and Board consideration as part of its decision making
- Measure and evaluate performance of Customer Engagement activities
against OPR metrics and SEC scorecard to ensure outcomes are achieved and improvements implemented.

**What are we looking for?**
- A strategic thinker. Able to transpose the company's strategy and complex messages, bring to life and co-ordinate messages, and build an aligned engagement plan to promote
collaboration and support
- Experience in engagement planning, including assessment and determination of the most effective channels and tools for engagement, content development and
measuring effectiveness
- Excellent communication and stakeholder management skills, and able to
communicate confidently and effectively with customers and internal stakeholders,
especially when delivering difficult messages
- Excellent influencing skills. Able to create a collaborative environment (with internal
and external stakeholders) and influence how stakeholders work together
- Strong document writing skills; able to understand and interpret complex messages
and transpose them into quality papers and/ or presentations for our customers and
stakeholders
- An initiative-taker, able to use their initiative to identify appropriate solutions and be an enthusiastic collaborator.

  • Membership Engagement Lead

    5 days ago

    London, United Kingdom Rail Delivery Group Full time

    About RDG Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers. RDG exists to unify, challenge and...

  • Engagement Delivery Manager

    16 hours ago

    London - COG, United Kingdom Cognizant Technology Solutions Full time

    Engagement Delivery Manager - Defence Cognizant's UK Public Sector business is the fastest growing industry business unit in the UK. Operating within a niche space of digital, data, digital engineering and cloud, we enable government, defence and healthcare organisations to establish the best of modern technologies to better perform with data, insight and at...

  • Talent Engagement Partner

    5 days ago

    London, United Kingdom Internal Guidant Full time

    Want to work for a fast-growing global Recruitment Outsourcing Company committed to creating a more inclusive world of work? A workforce solutions provider which supplies and manages talent for some of the world's biggest and most recognisable brands? Abusiness that is built on trust in its people and where all of them work in a flexible capacity? At...

  • Customer Delivery Manager

    2 days ago

    London, United Kingdom Computacenter Full time

     Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology Life on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or...

  • ServiceNow Engagement Manager

    3 weeks ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description ENGAGEMENT MANAGER Location: UK **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Engagement...

  • Customer Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology Life on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take...

  • Customer Delivery Manager

    4 days ago

    London, Greater London, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information TechnologyLife on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take...

  • Customer Delivery Manager

    3 weeks ago

    London, United Kingdom Computacenter AG & Co. oHG Full time

     Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology Life on the team   As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • Customer Delivery Manager

    3 weeks ago

    London, United Kingdom Computacenter Full time

     Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology Life on the team As one of the Customer Delivery Managers on the team, you will be accountable for governing and assuring a group of services delivered on the account. You will lead teams across multiple sites through matrix management....

  • ServiceNow Engagement Manager

    5 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • Customer Delivery Specialist

    7 days ago

    London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Delivery Specialist

    6 days ago

    London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...