ServiceNow Engagement Manager

2 weeks ago

London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.

As an Engagement Manager with Konversational, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our awesome technical teams.

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale into the growing Conversational Commerce industry.

Excited? You should be…

About you:

  • You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
  • You are agile enough to adapt to the rapid growth and change of our business.
  • You can coach and mentor your peers and help foster knowledge sharing.
  • You have a high sense of responsibility and autonomy.
  • You can build relationships that move our business forward.
  • You always look for the bigger picture when trying to resolve problems.
  • You maintain high standards and see feedback or failure as motivation to learn and grow.
  • Based in the UK, with flexibility to travel to customers, with the right to live and work in the UK (no visa sponsorship).

You’ll be doing things like...

Responsibilities:

  • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
  • Manage all aspects of the project delivery team.
  • Prepare client facing and internal deliverables.
  • Provide expert process leadership in workshops designing and planning business and ITIL processes.
  • Building and maintaining relationships with key executives and decision makers.
  • Drive the continuous improvements of our methodology and service offerings based on client experiences.

You are the person we are looking for if you have:

  • Formal ServiceNow certifications
  • Experience in managing client engagements through pre-sales, sales, delivery and expansion
  • An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme
  • Experience working in Consulting environment.
  • Expert presentation and facilitation skills
  • Strong communication skills – written and oral, virtual and face-to-face
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets
  • Seasoned Project / Engagement Management skills

Life at Konversational

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

**Direct applicants only**

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