ServiceNow Engagement Manager

2 weeks ago

London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.
As an Engagement Manager with Konversational, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our awesome technical teams.

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale into the growing Conversational Commerce industry.
You are agile enough to adapt to the rapid growth and change of our business.
You can coach and mentor your peers and help foster knowledge sharing.
Based in the UK, with flexibility to travel to customers, with the right to live and work in the UK (no visa sponsorship).

Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
Manage all aspects of the project delivery team.
Provide expert process leadership in workshops designing and planning business and ITIL processes.
Building and maintaining relationships with key executives and decision makers.
Formal ServiceNow certifications
An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme
Strong communication skills – written and oral, virtual and face-to-face
Seasoned Project / Engagement Management skills

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.
Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

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