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Carers Hospital Discharge Project Officer

4 months ago

Rochdale, United Kingdom N-compass Towards a Brighter Future Ltd Full time

**Purpose**:

- To build relationships with healthcare staff to identify unpaid carers in hospital settings, whether they be a patient or more likely the carer of a patient. Then to provide them with the support required to manage caring following hospital discharge.

**Specific Responsibilities**
- Work in partnership with ward staff to identify carers of vulnerable patients who will have to be cared for post discharge
- Provide service information and support to carers on wards
- Post discharge complete person centred assessments and develop individual support plans, identifying specific support needs, gathering initial and final outcome scores
- Signpost and refer carers to relevant support services ensuring that there are no unmet needs
- Refer carers, where appropriate, for a statutory Carers Assessment in line with the Care Act 2014 guidance
- Upload carers information to the on-line central management system (CMS)
- Refer carers to Volunteer Hub to offer weekly welfare calls for a period of up to six weeks following on from their initial referral
- Promote the service to professionals, delivering awareness briefings as required, or as identified by the Service Manager
- Attend Multidisciplinary Team, Discharge Hub and System Flow Meetings on wards
- Support the Service Manager to deliver accurate management reports, demonstrating the impact and performance of the project
- Gather and write stories and testimonies of carers and patients who were identified and supported
- Achieve individual performance management indicators as set by the Service Manager
- Responsibility for promoting and safeguarding the welfare of children and adults
- Provide support throughout the wider carers service as required
- Support the induction, training and supervision of social work students and volunteers

**Person specification**

**Essential**

**Desirable**

**Experience**
- Experience of sensitively discussing and gathering information from people who want to access support
- Experience of supporting people to access information and services to meet their needs
- Experience of providing individualised 1-1 support
- Experience of working in partnership with peers to achieve an overall goal
- Experience of using on-line recording systems
- Experience of producing written reports to high and detailed standards
- Experience of using Microsoft Office e.g. word, excel, outlook
- Experience of working in the voluntary sector
- Experience of raising awareness of a service to a range of audiences to increase referrals into services
- Experience of supporting carers
- Experience of supervising students/volunteers
- Knowledge and understanding of carers rights
- Knowledge and understanding of carers assessment process

**Education /Qualifications**
- Good standard of English and mathematical skills
- Qualification/ training related to the support of adults and/or young people
- Safeguarding adults L1 & L2
- Safeguarding children L1

**Skills/Abilities**
- Ability to listen and communicate effectively with a wide range of individuals
- Ability to manage a complex and varied workload within a pressurised environment
- Ability to motivate and encourage others
- Ability to manage conflict constructively
- Ability to work under the constraints of confidentiality
- Ability to methodically think through problems and be solution focused
- Ability to work as a team member within a diverse team
- Ability to work on own initiative
- Ability to request support when needed
- Experience of building relationships with professionals from other organisations
- Strong interpersonal skills to relate to citizens, colleagues and partner agencies
- Attention to detail and accuracy

**Qualities**
- Commitment to anti-discriminatory practice and equal opportunities in all aspects of practice
- Innovative, creative, flexible, and enthusiastic approach
- Positive attitude to a hectic working environment where tasks and systems need to be developed and updated on a regular and ongoing basis
- Commitment to safeguarding and promoting the welfare of adults
- Commitment to providing a high-quality service based around the needs of carers
- Commitment to the values, aims and objectives of n-compass
- Commitment to supporting the development of the overall organisation
- Commitment to personal development of self and others

**Other Circumstances**
- To have use of a private vehicle and be able to work across Rochdale
- Flexible and able to undertake duties outside of the hours Monday - Friday 9am - 5pm.

Successful applicants will be required to undergo a Basic DBS check.