Customer Service Executive
6 months ago
ZONE are a Blinds company based in Glasgow & Wishaw areas. We supply & fit products such as Window Blinds, Pelmets. Shutters & Curtains.
We are seeking an experienced Customer Service Executive. You will strive to provide top quality service to our customers and help to sell our vast range of products..
KEY RESPONSIBILITES
- Making appointments via Telephone, Social media and WhatsApp.
- Working on Social Media to help generate and promote business on Local pages.
- Giving customers prices and discussing advantages of each product to customers.
- Handling customer issues over the telephone Or in person at our showroom.
- Offering top class customer service skills with the main objective to promoting future recommendation & custom.
- Planning and keeping customers up to date with installation date.
- Entering Orders from suppliers.
- Booking fitting appointments and taking payments via telephone.
THE CANDIDATE:
- You must have an Exemplary telephone manner, friendly and assertive.
- Must be able to help develop our social media engagement and have understanding of all SM platforms.
- Ability to solve problems.
- Ability to have an immediate rapport with customers with friendly attitude but more importantly solve issues swiftly.
- Can work under pressure in a busy environment.
HOURS OF WORK
You will work Monday to Friday from 8am to 5pm.
GENERAL INFORMATION
Strictly NO phone calls to our offices.
We expect a massive response, and we anticipate not being able to reply to every applicant. We look forward to welcoming you to our team
**Salary**: £26,000.00-£30,000.00 per hour
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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