Customer Experience Advisor
6 months ago
Responsible for delivering a world-class customer experience to our members by providing support on any queries, cancellation/retention requests and sales of upgrades and memberships.
You’ll be the first point of contact for any potential members, so it’s important that you can get them excited about joining our facility and ensure that they have a positive experience with our classes, onboarding and services throughout the whole customer journey.
This is a role situated within our headquarters in Wishaw, (94 Main Street, ML2 7LU)This is a 35 hour per week contract, so we are looking for someone who is willing to commit and support our brand as we continue to grow.
Points to note:
- Providing exceptional customer service to potential members looking to sign up - ensuring that they have all of the information and guidance they need in order to join our club. Supporting those customers once they have signed up to ensure a seamless onboarding to our facility.
- Being the first point of contact for our existing members - supporting them with any issues, cancellations/retention requests, membership and payment queries.
- Going above and beyond to provide personalised responses for potential members with specific queries, such as medical conditions and mobility issues (training will be provided for the specifics).
- Upselling our memberships and being highly knowledgeable of the rivals gym brand and what additional merchandise and events are available (gradings, seminars, fight nights, charity nights, clothing and equipment).
- Supporting members with their onboarding into rivals gym and help with any issues they may have during their set up.
- General upkeep and maintenance of our social media platforms, including responding to members in need of assistance and flag any concerns to management.
- Monitoring members within our Facebook group and relay any good social media opportunities (testimonials, pictures, reviews etc) to management.
- Escalating complaints to Senior management, where required.Skills and qualifications* Excellent internal and external communication, both verbal and written - the last stage of our interview process includes a spelling, grammar and punctuation test. Please let us know if you require any reasonable adjustments prior to the interview.
- A bubbly and outgoing personality - the ability to start a conversation with customers with ease.* Ability to speak to customers confidently via direct messaging, voice notes and over the phone.
- Previous experience of working towards KPIs and sales targets would be beneficial.* Previous experience of working with social media business accounts would be an advantage (e.g, Facebook, Instagram, WhatsApp etc).
- Tech savvy - must be IT literate, previous experience of using a membership portal or similar software would be highly beneficial.
- Knowledge of our approach to what it is we offer to all aspects of our community would be highly beneficial.Benefits
- Free membership to our facilities
- Generous discounts on all merchandise.
- Staff fun days and socials
- Many opportunities for career development, as well as opportunities for training and personal development.
- Maternity and paternity pay.
- An incredible, fun and creative environment. We treat people like friends and family, not co-workers.
- Zero-toxicity.
- Smoke-free site.
- Free tea and coffee (barista style) on-site.
**Salary**: From £20,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Employee mentoring programme
- Gym membership
- Health & wellbeing programme
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
**Experience**:
- Customer Advisor: 3 years (required)
Work Location: In person
Reference ID: Customer Experience Advisor
-
Outstanding Customer Experience Specialist
2 days ago
Wishaw, North Lanarkshire, United Kingdom Arnold Clark Group Full timeJob DescriptionAs a Product Genius, you will play a crucial role in delivering an exceptional customer experience at our Arnold Clark Group branch in Wishaw. Your primary responsibilities will include preparing the showroom and cars for the day ahead, assisting with showroom presentation and advertising, and supporting the Sales department.Key Performance...
-
People Development Advisor
4 days ago
Wishaw, North Lanarkshire, United Kingdom The Belfry Full timeJoin Our TeamThe Belfry Hotel & Resort is a dynamic and award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa, and three world-class golf courses. We're looking for a skilled Recruitment Advisor to help shape our future by attracting and hiring outstanding individuals...
-
Receptionist and Patient Advisor
4 weeks ago
Wishaw, North Lanarkshire, United Kingdom NHS National Services Scotland Full timeAbout the Job:As a Receptionist and Patient Advisor in the Emergency Department at University Hospital Wishaw, you will play a vital role in ensuring that patients receive the best possible care.Your main responsibilities will include providing a comprehensive reception service, accurately recording patient information, and communicating effectively with...
-
Customer Advocate
3 weeks ago
Wishaw, United Kingdom Trust Housing Association Limited Full timeAbout the Role:As a Customer Advocate, you will play a vital role in supporting Trust Housing Association Limited's customers in Wishaw, North Lanarkshire. Your primary responsibility will be to deliver exceptional front-line housing management services, ensuring seamless service delivery, right first time for every customer.With a strong background in the...
-
Customer Service Representative
6 months ago
Wishaw, United Kingdom Rainbow Blinds and Fabrics Ltd Full time**CUSTOMER SERVICES REPRESENTATIVE** **Position**: **Duties & Responsibilities**: - Take incoming calls from customers and others - Input sales orders - Explain and promote company products for existing and prospective customers - Address customer problems - Arrange appointment diaries - Assist with marketing initiatives - Associated administrative...
-
Customer Partner
2 months ago
Wishaw, United Kingdom CV-Library Full timeWe have exciting opportunities for a Customer Partner (Landlord) to join our team based at our Wishaw office on a hybrid basis of home/office working. In return, you will receive a competitive salary of £23,598 – £25,401 per annum plus £286 monthly car allowance. About Trust Housing Trust Housing...
-
Customer Service Executive
6 months ago
Wishaw, United Kingdom Zone Blinds & Curtains Full timeZONE are a Blinds company based in Glasgow & Wishaw areas. We supply & fit products such as Window Blinds, Pelmets. Shutters & Curtains. We are seeking an experienced Customer Service Executive. You will strive to provide top quality service to our customers and help to sell our vast range of products.. KEY RESPONSIBILITES - Making appointments via...
-
Customer Service Executive
6 months ago
Wishaw, United Kingdom Arnold Clark Full time**Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Wishaw About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Wishaw Volkswagen branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...
-
Wishaw, North Lanarkshire, United Kingdom NHS National Services Scotland Full timeDescription of the Role:The Receptionist and Patient Advisor will work within the Emergency Department at University Hospital Wishaw, providing a comprehensive reception service to patients and their families.The successful candidate will be responsible for accurately recording demographics, details of injury/illness, and providing a high level of customer...
-
Customer Service Expert
2 days ago
Wishaw, North Lanarkshire, United Kingdom Arnold Clark Group Full timeJob OverviewWe are seeking a talented and motivated individual to fill the role of Customer Service Expert at our Arnold Clark Group branch in Wishaw. As a key member of our team, you will play a crucial part in delivering an exceptional customer experience.About the RoleThis is an exciting opportunity for a customer service professional to join our team and...
-
Customer Delivery Associate
2 weeks ago
Wishaw, North Lanarkshire, United Kingdom Glenshire Full timeAbout GlenshireAt Glenshire, we offer a unique opportunity to combine your passion for driving with the satisfaction of delivering excellent customer service. Our team is dedicated to providing a seamless experience for our customers, and we're looking for like-minded individuals to join us.Key Responsibilities:Deliver orders promptly and efficiently,...
-
Customer Partner
4 weeks ago
Wishaw, United Kingdom CV-Library Full timeWe have exciting opportunities for a Customer Partner (Landlord) to join our team based at our Wishaw office on a flexible, hybrid basis of home/office working. In return, you will receive a competitive salary of £23,598 – £25,401 per annum plus £286 monthly car allowance. About Trust Housing Trust...
-
Healthcare Assistant
4 weeks ago
Wishaw, North Lanarkshire, United Kingdom NHS National Services Scotland Full timeThe Role:We are seeking an experienced and enthusiastic individual to join our team as a Receptionist and Patient Advisor in the Emergency Department at University Hospital Wishaw.This is an exciting opportunity to work in a fast-paced environment, providing a comprehensive reception service to patients and their families. The successful candidate will be...
-
Customer Care
7 months ago
Wishaw, United Kingdom McDonald's Limited Full timeMcDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us...
-
Hr Advisor
2 months ago
Wishaw, United Kingdom CV-Library Full timeAnderson Knight Recruitment are seeking a HR Adviser for a 6 month fixed term contract to support our client based in Lanarkshire. This is a full time position with hybrid working, 2 days per week in the office and 3 days working from home. Our client is looking for someone who can start asap, the contract may also be extended further than 6 months. Role...
-
Hr Advisor
4 weeks ago
Wishaw, United Kingdom Anderson Knight Full timeAnderson Knight Recruitment are seeking a HR Adviser for a 6 month fixed term contract to support our client based in Lanarkshire. This is a full time position with hybrid working, 2 days per week in the office and 3 days working from home. Our client is looking for someone who can start asap, the contract may also be extended further than 6 months.Role...
-
KFC Team Member
4 weeks ago
Wishaw, North Lanarkshire, United Kingdom EG Group Full timeAbout EG GroupAt EG Group, we are passionate about delivering exceptional experiences to our guests. Our team members play a crucial role in achieving this goal, and we are seeking talented individuals to join our KFC restaurant team.Salary & BenefitsThe successful candidate can expect a competitive hourly rate of £11.44 for those aged 21+, £10.84 for...
-
Coffee Shop Team Member
4 days ago
Wishaw, North Lanarkshire, United Kingdom Costa Coffee Full timeBecome a part of our dynamic team as a Coffee Shop Team Member.We are looking for a highly motivated individual to join our team as a Coffee Shop Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our clients.In this role, you will work closely with our...
-
Recruitment Excellence Lead
4 days ago
Wishaw, North Lanarkshire, United Kingdom The Belfry Full timeWelcome to The BelfryOur hotel and resort has been recognised as a top employer, and we're committed to taking care of our team just as much as our guests. We have a range of facilities, including 300+ bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa, and three world-class golf courses.About the JobAs a...
-
Support Worker
3 weeks ago
Wishaw, United Kingdom Mears Full timeAbout the Role :Our main priority is to find people with the right values, behaviours and attitudes that match our own!We're seeking to recruit some great new support workers; people with the right values and behaviours to work in our care service – could this be you?This is a 24hr package for this service user due to them now living in their own home...