Customer Service Executive

6 months ago


Wishaw, United Kingdom Zone Blinds & Curtains Full time

ZONE are a Blinds company based in Glasgow & Wishaw areas. We supply & fit products such as Window Blinds, Pelmets. Shutters & Curtains.

We are seeking an experienced Customer Service Executive. You will strive to provide top quality service to our customers and help to sell our vast range of products..

KEY RESPONSIBILITES
- Making appointments via Telephone, Social media and WhatsApp.
- Working on Social Media to help generate and promote business on Local pages.
- Giving customers prices and discussing advantages of each product to customers.
- Handling customer issues over the telephone Or in person at our showroom.
- Offering top class customer service skills with the main objective to promoting future recommendation & custom.
- Planning and keeping customers up to date with installation date.
- Entering Orders from suppliers.
- Booking fitting appointments and taking payments via telephone.

THE CANDIDATE:

- You must have an Exemplary telephone manner, friendly and assertive.
- Must be able to help develop our social media engagement and have understanding of all SM platforms.
- Ability to solve problems.
- Ability to have an immediate rapport with customers with friendly attitude but more importantly solve issues swiftly.
- Can work under pressure in a busy environment.

HOURS OF WORK
You will work Monday to Friday from 8am to 5pm.

GENERAL INFORMATION

Strictly NO phone calls to our offices.

We expect a massive response, and we anticipate not being able to reply to every applicant. We look forward to welcoming you to our team

**Salary**: £26,000.00-£30,000.00 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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