Customer Chat Host

7 months ago

NewcastleunderLyme, United Kingdom Bally's Interactive Full time

**Job title**: Customer Chat Host

**Location**: Newcastle under Lyme (Hybrid working available - 2 days of your choice from home each week)

**Hours of work**: 37.5 hours per week, between 6:30am-00:30am Monday-Sunday

**Salary**: £23,400 (plus a 35% hourly uplift for unsociable hours)

**Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts portal, paid volunteer days, store discounts, a contributory pension plan and many more

**Next available start dates: Monday 8th April or Monday 13th May.**

***:
**Who we are**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Well, what about the team?**:
Community Chat is a fun, engaging and rewarding place for our Players. We seek to enhance a Player's overall experience through offering unique, tailored promotions, community games and live video shows, whilst continually providing support, answering general queries, and addressing responsible gambling concerns.

As one of our Chat Hosts, you will be the first point of contact for our Players, hosting on our award-winning multi-brands, including Double Bubble Bingo, Virgin Games and JackpotJoy. Our community rooms provide players with that all-important break from gaming, whilst being truly entertained and engaged through the art of typing.

Furthermore, you will be responsible for ensuring all chat guidelines are adhered to and you will need a keen eye to identify any potential gambling concerns

**So, what will you be doing?**:

- Entertaining and engaging players on our in-game community chats to enhance their experience. Engaging with a wide range of people, offering an enjoyable experience & first line support.
- Taking responsibility and ownership of our players entertainment by creating your own unique in chat promotions. Thinking of innovative ways to drive engagement and contribute towards reaching departmental KPI's.
- Safeguarding players and adhering to compliance processes to ensure we are protecting the players and business
- Communicating effectively with players, colleagues, and management teams to deliver both personal and business objectives.
- Keeping up to date with our product offerings, promotions and industry regulations.
- Being resilient & adaptable when faced with objections and being able to overcome them positively.
- Treating each player as an individual, building rapport and maintaining great relationships with our players.

**And what are we looking for?**:

- Be 18 years of age or older, to meet legal obligations.
- Have an awareness of online gaming.
- Possess excellent customer service skills and have experience in a customer focused role.
- Have excellent communication skills including good typing and grammatical skills.
- Possess the ability to multi-task and prioritise workload to meet personal and business objectives.
- Be computer literate and internet savvy, able to research and source content.

**This is what you'll get**:

- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Paid volunteering days
- Home office allowance
- Wellness or Gym allowance

**DNA / Values**:
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**:
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

**Flexible Working**

At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of

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