Customer Service Host

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time
Role Overview

We are a leading provider of catering and onboard services to the British Railway Industry, operating over 40 service centres nationwide with a workforce of over 1000 employees in the UK.

This role offers a dynamic career opportunity with a host of benefits and comprehensive training for those who want to work in a fast-paced environment.

The successful candidate will be responsible for providing excellent customer service to passengers, achieving sales targets independently, and meeting contractual goals.

A competitive salary of £15.00 per hour plus commission is on offer, along with opportunities for advancement and a supportive team environment.

Job Responsibilities
  • Travel on assigned trains to assist passengers, achieve sales targets, and meet contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
Requirements

No experience is required; full training will be provided. The ideal candidate must be adaptable to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Applicants must be at least 18 years old to perform certain tasks or work on certain shifts.

Benefits
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units.
  • Learn while you Earn: Access to award-winning training, apprenticeships, and development.
  • Internal Growth Opportunities: Build your career with us; 70% of our Managers are internal promotions.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.

  • Travel Service Host

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    About the RoleWe are seeking a highly skilled and customer-focused Travel Service Host to join our team at London North Eastern Railway. As a Travel Service Host, you will be responsible for providing exceptional service to our customers on board our trains.You will have the opportunity to develop your skills in customer service, communication, and...

  • Service Host

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time

    We are a leading provider of catering and onboard services to the British Railway Industry.As a Service Host, you will travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.You will accurately account for stock and transactions, adhere to hygiene and safety standards, and support management...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    Key ResponsibilitiesAs a Customer Experience Host, you will:Provide exceptional customer service, ensuring customers have a positive experience during their journeyServe customers in standard class from the cafe bar or deliver a personal at-seat service using our "lets eat at your seat" appDeliver complimentary food and beverage offerings in first class,...

  • Cinema Host

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cineworld Cinemas Ltd Full time

    We are looking for a Cinema Host to join our team at Cineworld Cinemas Ltd. As a Cinema Host, you will be the first point of contact for our customers, responsible for welcoming them to the cinema and ensuring they have a great experience.Key Responsibilities:Welcoming customers to the cinemaEnsuring a smooth and efficient ticketing processProviding...

  • Poker Host

    1 month ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Rank Group Full time

    Company OverviewGrosvenor Casino, a leading operator in the UK, is committed to providing a superior gaming and leisure experience. Our venues are dedicated to safer gambling and creating an inclusive environment.About UsWe aim to entertain and engage our customers with a memorable experience that encourages repeat visits. Our casinos offer various roles...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vast Services: Investing in communities Full time

    Salary: £18,000 - £22,000 per annum. As a Community Radio Host with Vast Services: Investing in communities, you will play a vital role in promoting the interests of local communities through various platforms.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vast Services: Investing in communities Full time

    Job OverviewVast Services: Investing in communities is seeking a Community Outreach Host to present daytime or evening shows on Churnet Sound Radio. This not-for-profit online radio station promotes local communities' interests, providing an opportunity to make a difference and enhance wellbeing.Key ResponsibilitiesPresents daytime or evening shows, acting...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time

    Salary: £8.00 per hour plus commission.Job Description:We are seeking a skilled Customer Service Representative to join our team as an Onboard Host and Sales Associate. This role is responsible for providing exceptional customer service, achieving sales targets independently, and meeting contractual goals while working on rotational shifts between 4:30 am...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    About the PositionWe are seeking an experienced and skilled individual to join our team as a Customer Experience Host. As part of our crew, you will be responsible for delivering exceptional customer experiences onboard our trains, managing cash and stock, and maintaining a safe and clean environment.You will work in a fast-paced environment, serving...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    Job OverviewThis is an exciting opportunity to join London North Eastern Railway as a Customer Experience Host.You will be responsible for providing exceptional service to customers, ensuring their journey with us is memorable and enjoyable.The role involves serving customers in standard class from the cafe bar or delivering a personal at-seat service using...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time

    Job Title: Host and Hospitality Team MemberSalary: £17 per hour plus commissionWe are currently seeking a Host and Hospitality Team Member to join our team at Rail Gourmet.In this role, you will be responsible for providing excellent customer service to passengers on board our trains.You will achieve sales targets independently, meet contractual goals, and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    About the RoleAs a key member of our team, you will be responsible for delivering exceptional customer experiences onboard our trains. This involves serving customers in a friendly and welcoming manner, providing personalized services, and ensuring a safe and clean environment.You will work closely with colleagues to maintain high standards of customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Deutschland GmbH Full time

    Role Overview: Onboard HostThis position requires excellent communication skills and the ability to work well under pressure. As an Onboard Host, you will be responsible for providing outstanding customer service to passengers while promoting company products.Main Responsibilities:Travel on assigned trains, providing assistance to passengers and meeting...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time

    Join Our TeamWe're looking for a skilled and motivated individual to join our team as an Onboard Experience Associate.In this role, you'll have the opportunity to work in a dynamic and fast-paced environment, providing excellent customer service to passengers and achieving sales targets independently.A competitive salary of £15.00 per hour plus commission...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Deutschland GmbH Full time

    About the Role: Onboard HostThe ideal candidate will have excellent communication skills, be adaptable, and possess a positive attitude. As an Onboard Host, you will be working in a dynamic environment, interacting with passengers, and promoting company products.Key Tasks:Assist passengers with queries and provide information about company products.Maintain...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Grosvenor Casinos Full time

    Pursue a career in gaming entertainment with Grosvenor Casinos, where you can develop your skills and expertise in dealing poker games. As a key member of our team, you will play a vital role in delivering an exceptional customer experience.This exciting opportunity offers a competitive estimated salary of £20,000 - £25,000 per annum, along with...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London North Eastern Railway Full time

    About the JobThis is a fantastic opportunity to join our team as a Customer Experience Host. As part of our crew, you will be responsible for delivering excellent customer service, managing cash and stock, and maintaining a safe and clean environment onboard our trains.You will work in standard class, offering a service from either the cafe bar or delivering...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Deutschland GmbH Full time

    Onboard Host Job Description OverviewWe are seeking a highly adaptable and energetic individual to join our team as an Onboard Host. This role involves working on trains, assisting passengers, and achieving sales targets.Key Responsibilities:Provide exceptional customer service to passengers while promoting company products.Maintain accurate records of stock...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom everyLIFE Technologies Full time

    We are seeking a Customer Success Strategist to join our team and play a crucial role in ensuring our customers achieve their goals.About the RoleThis role requires someone who is proactive, customer-focused, and adept at handling both strategic and operational tasks to drive client satisfaction and product adoption.Key Responsibilities:Account Management:...

  • Customer Service Lead

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Forfusion Ltd. The Customer Service Lead will be responsible for ensuring that our customers receive exceptional service and support. This will involve supervising and motivating a team of support engineers to ensure that they are meeting and exceeding...