Service Delivery Specialist

4 weeks ago

Ipswich, United Kingdom Digital Wholesale Solutions Full time

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

**Job Description**:

- ** Department**: Operations
- ** Salary**: £22,500 p.a.
- ** Location**: Ipswich office
- ** Contract**: Full time 37.5 hrs per week, Permanent

**About the Team and Role**

The team of 6 based in Ipswich and provide customer service to our mobile distribution base. The team liaise with Vodafone daily and provide support on credit vets, new mobile connections, port, and migrations plus many other additional tasks.

**R**ole responsibilities**:

- Processing voice, data & landline vets, connection/ports, upgrade and miscellaneous requests through to the Mobile Network Operators using our bespoke Intouch system
- Liaising with Vodafone to complete all requests within published SLA’s ensuring the customer/partners jobs are correct & fully complete before confirming as actioned
- Keep all correspondence on every Intouch Job before completing
Offer advise/alternative solutions if the Partner request cannot be processed ensuring the customer receives the service they require
- Ability to prioritise your working day and chase outstanding job requests ensuring no Intouch job is left longer than 24 hours without updating
- Assist team with workload as required
- Adhere to Quality Control Processes
- Remain vigilant for possible fraudulent activity and escalate if in any doubt
- Periodically review Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements
- Carry out any ‘ad hoc’ assignments as and when required

**Qualifications**:
**Skills, Qualifications and Experience**:

- Articulate, personable and a good communicator (verbal and written)
- Experience within a previous customer service role is desired
- Good attention to detail
- Experience in the Telecoms Industry desired
- Microsoft Office skills - Word and Excel

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

**What’s in it for you? Why should you come and work for us?**

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and the option to purchase more
- Pension
- Employees Assistance Programme
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday

  • Service Delivery Specialist

    3 weeks ago

    Ipswich, United Kingdom Digital Wholesale Solutions Full time

    Company Description We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB,...

  • Service Delivery Specialist

    6 days ago

    Ipswich, Suffolk, United Kingdom Digital Wholesale Solutions Full time

    Company DescriptionWe're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB,...

  • Service Delivery Assistant

    2 months ago

    Ipswich, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Service Delivery Assistant to join the Norfolk and Suffolk Victim Care team in Suffolk, working 35.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer...

  • Events & Communications Specialist

    3 weeks ago

    Ipswich, United Kingdom Hays Specialist Recruitment Limited Full time

    Events & Communications Specialist - Leading Professional Services Firm based in Ipswich - Great benefits! **Your new company** A highly-respected Professional Services Firm based in Ipswich, Suffolk, are searching for an Events and Communications Specialist to join their Marketing team. **Your new role** As the Events and Communications Specialist you will...

  • Technical Delivery

    4 weeks ago

    Ipswich, United Kingdom Hays Specialist Recruitment Limited Full time

    A fully remote Delivery Lead role within a global FTSE 100 business. **Your new company** I am currently working with a FTSE 100 market leader who are looking to engage a Delivery Lead with 10+ years experience in roles such as Technical Architect or Technical Delivery Lead. You will be joining a global business with operations across Europe, USA,China and...

  • Events & Communications Specialist

    6 days ago

    Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Events & Communications Specialist - Leading Professional Services Firm based in Ipswich - Great benefitsYour new companyA highly-respected Professional Services Firm based in Ipswich, Suffolk, are searching for an Events and Communications Specialist to join their Marketing team.Your new roleAs the Events and Communications Specialist you will play a key...

  • Service Improvement Specialist

    3 weeks ago

    Ipswich, United Kingdom Suffolk County Council Full time

    **Suffolk County Council, Ipswich IP1 2BX**: - **£43,455 per annum (pro rata if part time)**: - **37 hours per week (part time working will be considered)**: - **Permanent** We are committed to** flexible working**, so please read the **Job and Person Profile (docx)** to find out about the types of flexible working available for this role. **Job...

  • Service Delivery Administrator

    1 week ago

    Ipswich, United Kingdom Talent Finder Full time

    **Service Delivery Administrator | Ipswich | Suffolk | 9am-5pm Monday to Friday | Part time considered | £21,000 - £24,000 per annum Full Time (pro rata for part-time hours)** Our client has a strong reputation for providing high quality and comprehensive occupational health and wellbeing services throughout East Anglia. If you have experience with...

  • Operation Supervisor

    1 week ago

    Ipswich, United Kingdom Renison Ltd A Delivery Service provider. Full time

    **About us** We are forward thinking and professional family Run Business that strive to deliver excellence. Our work environment includes: - Modern office setting - Growth opportunities - Work-from-home days **Duties**: - Supervise and coordinate activities of delivery drivers. Provide guidance and support to delivery drivers to Ensure high standards...

  • Vehicle Fleet and Security Supervisor

    1 month ago

    Ipswich, United Kingdom Renison Ltd A Delivery Service provider. Full time

    **Company**: RENISON LTD **Location**: IPSWICH DEPOT **Position**: Part-Time Security/Vehicle Supervisor **Hours**: 18:00 - 21:00 (Daily) **Type**:Part-Time **About Us**: RENISON LTD is a leading Delivery Service Provider that is committed to providing exceptional services to our customers. We are currently seeking a dedicated and responsible Part-Time...

  • Vehicle Fleet and Security Supervisor

    3 days ago

    Ipswich, United Kingdom Renison Ltd A Delivery Service provider. Full time

    **Company**: RENISON LTD **Location**: IPSWICH DEPOT **Position**: Part-Time Security/Vehicle Supervisor **Hours**: 18:00 - 21:00 (Daily) **Type**:Part-Time **About Us**: RENISON LTD is a leading Delivery Service Provider that is committed to providing exceptional services to our customers. We are currently seeking a dedicated and responsible Part-Time...

  • Facilities Management Service Delivery

    3 weeks ago

    Ipswich, United Kingdom Brook Street Full time

    **Facilities Management Service Delivery** **Location**: Ipswich - Fully Office Based with travel across regional sites. **Salary**: £16.64 An Hour **Working hours**: FULL TIME - Monday - Friday 8am - 5PM **Full UK Driving License required (as travel across regional sites for meetings will be required).** If you're seeking an engaging opportunity join a...

  • Buy to Let, Loan Servicing Specialist

    6 days ago

    Ipswich, Suffolk, United Kingdom Stellar Select Limited Full time

    Job Title: Buy-to-Let - Loan Servicing Specialist Location: Ipswich Salary: Competitive and confirmed on application Hours: Monday - Friday 9am - 5:30pm Benefits: Company Pension Scheme Private Medical Insurance (if applicable) Voluntary additional life cover Critical Illness Cover Dental Insurance Medical Cash Plan Health Screening ...

  • Vat Specialist

    2 months ago

    Ipswich, United Kingdom Polkadotfrog Full time

    **the role.** Polkadotfrog are working with a prestigious and well-established organisation in Ipswich. Together, we are seeking a VAT Specialist to join their fantastic team on a full time, permanent basis. - Helping and supporting the VAT team - Taking responsibility for the delivery of advice to clients and colleagues - Create the pre-eminent Indirect Tax...

  • Delivery Driver

    2 weeks ago

    Ipswich, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!** **Delivery Driver - Ipswich - Monday to Friday - 07:30-17:00 - 45 hours per week** Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment,...

  • Delivery Station Customer Service Associate

    4 days ago

    Ipswich, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Wednesday - Saturday 10:00 - 20:45 **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...

  • Delivery Station Customer Service Associate

    6 days ago

    Ipswich, United Kingdom Amazon.com Full time

    **Job title - **Customer Service Delivery Station Associate - **Location** - DIP1 - Sproughton Rd, Ipswich IP1 5AQ, United Kingdom - **Pay Rate** - £12.70 - **Shift**: - Wednesday - Saturday 10:00 - 20:45 - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that...

  • Service Delivery Operations

    2 weeks ago

    Ipswich, United Kingdom BT Full time

    Service Delivery Operations & Support Professional **Job Req ID**:12993**Posting Date**:20-Mar-2023**Function**:Infrastructure**Location**:Martlesham Heath, Ipswich, United Kingdom**Salary**:Competitive with Great Benefits**Why this Job Matters?** - In Network Operations we monitor and manage BT’s UK and global networks and services, 24 hours a day, 365...

  • Facilities Management Service Delivery

    6 days ago

    Ipswich, Suffolk, United Kingdom Brook Street Full time

    Facilities Management Service DeliveryLocation: Ipswich - Fully Office Based with travel across regional sites.Salary: £16.64 An HourWorking hours: FULL TIME - Monday - Friday 8am - 5PMFull UK Driving License required (as travel across regional sites for meetings will be required).If you're seeking an engaging opportunity join a dynamic team, enjoy making a...

  • Receptionist - Suffolk Probation Delivery Unit

    2 months ago

    Ipswich, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 268560**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the...