Customer Service Representative

1 week ago


Home Based, United Kingdom Capita Full time

Capita is an equal opportunity and disability confident employer. We are looking for Customer Service Representatives who are passionate about delivering world class customer service and are happy to take a high volume of calls each day. This role is a homebased role on a permanent contract. If you’re the type of person who loves to deal with a wide variety of calls each day and has telephony experience - this could be the role for you

You will be motivated to learn and have exceptional attention to detail.

**Job title**:
Customer Service Representative

**What you will deliver**:

- Handel 40-45 calls per day varying from password changes to planning for their retirment.
- Make sure that all details are accuratly logged on the correct system.
- Have quality conversations with members where customer service is at the centre of all you do.

**What can we offer you?**
In this role, you would have the opportunity to learn new skills and start a new career, you will receive extensive training and the opportunity to develop. Also, on offer is a competitive salary and benefits package, including:

- Working with a great and supportive team.
- The flexibility to work from home or from an office location if you are close by.
- Company matched pension, enhanced life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more

**Who are we looking for?**:

- Great communication skills, especially listening.
- Empathy with the pension’s members in difficult situations.
- The ability to multi task and remain calm under pressure.
- Resilience in a fasr passed and ever changing environment.
- GCSE Maths and English at grade C/4 or above or the equivalent.

**Who are we?**:

- Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications. Collectively we strive to ensure all our members have a happy and financially secure future.**What’s next?**

LI-Remote

**Location**:
Home-Based - GBR
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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