Product Support Specialist
6 days ago
**About GBG**
GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.
**The team**
The IDscan Helpdesk are responsible for providing appropriate and effective support for IDscan customers and products and takes pride in supporting GBG’s Vision through the provision of excellent customer service.
**The role**
You will primarily be supporting customers who use IDscan products. IDScan is bespoke to GBG, and therefore will require training on this product. You’ll ensure their queries are resolved quickly, thoroughly and professionally. Your product knowledge, excellence in customer support and technical skills will add value for customers, helping them to make best use of our services and supporting their business goals. This is an existing role within IDScan and operates on a 24/7 basis. (Rotating around 3 shift patterns).
This role is home based, but the option to work in our Chester office is also available.
**What you will do**
- Provide excellent customer service - log, investigate and resolve, where possible, product queries using remote access tools, telephone and via chat.
- Work closely and effectively with other teams to resolve queries where necessary
- Meet our targets to ensure we continue to deliver great support
- Be a customer champion - proactive in recommending product improvements
- Perform routine checks on customers system to make sure that everything is working without any problem
- You may take part in diagnosing issues related to equipment or system operation in the company offices
**Requirements**:
**Skills**
- Previous customer support experience in a technology company
- Technically capable with working knowledge of SQL(basic level) and/or web services
- Logical problem solving approach; experience of analysing data
- Information Technologies experience
- Strong written, verbal and interpersonal skills
- Strong English ability
- Ability to work in a fast past work environment and manage work priorities
- Independent learner and creative thinker
- Experience in customer facing role
- General knowledge about networking, Windows and scripting
**Behaviours**
- Leading and deciding: takes ownership of customer queries and drives them through to resolution
- Supporting and co-operating: Behaves consistently with clear personal values that complement those of the organisation. Supports others and recognizes the importance of team work
- Interacting and presenting: Communicates confidently and effectively with customers and colleagues alike, both written and verbal
- Analysing and interpreting: Shows evidence of clear analytical thinking. Quick to learn and gets to the heart of complex issues
- Organizing and executing: Organized, a good multi-tasker and able to work independently. Delivers results for customers
- Adapting and coping: Manages pressure effectively. Embraces change
- Enterprising and performing: Seeks opportunities for self-development
**Additionally**
International travel may be required on occasion
**Benefits**
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.
As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more
**Next steps**
If you’re interested, please apply We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.
-
Internal Communications Specialist
7 days ago
Home Based, United Kingdom Public Sector Resourcing Full time**Internal Communications Specialist (SC Cleared) - Inside IR35** **Contract Term**:12 Months** **Contracting Authority: Sellafield** **Location: Remote (Some requirement to travel to site when required)** The Nuclear Decommissioning Authority (NDA) is a non-departmental public body created through the Energy Act 2004. We employ just over 200 staff and...
-
Global PMO Specialist
7 days ago
Home Based, United Kingdom Alight Full time**The role** The Global PMO Specialist’s primary responsibility is assisting the project managers (PMs) with day to day responsibilities of project oversight and administration. Likely tasks will include internal and external status reporting, managing tools access, meeting scheduling, maintaining plans, ensuring actual project financials including time...
-
Head of Off Site Production
5 days ago
Home Based, United Kingdom Sodexo Full timeSodexo is recruiting for a **Head of Off Site Production**. **Role Responsibility**: - Develop & define the optimium off site production model (s) to support profitable growth for the region and align to segment & regional strategies - Work with key stakeholders to build out roadmaps to successful deploy identified models - Optimise/Enhance the existing...
-
Business Growth Specialist
1 month ago
Home based, United Kingdom M Group Services Full timeThe Business Growth Specialist for Morrison Data Services will be responsible for driving business growth and developing new products and services in the sectors served by M Group Services' Energy Retail Division.This role requires generating new leads, developing client relationships, and preparing pre-qualification and tender documents to deliver growth....
-
Travel Specialist
7 days ago
Home Based, United Kingdom Fred. Olsen Travel Full timeFred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high...
-
Global Merchandising Support
3 days ago
Home Based, United Kingdom LUSH Cosmetics Full time**Diversity matters** We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! **Who we are** You might know us as the inventors of the bath bomb, but there’s more to this great-smelling,...
-
Disability Confident Specialist
7 days ago
Home Based, United Kingdom Shaw Trust Full timeThe Trust is excited to have develop this new Disability Specialist role to enhance the delivery as a Disability Confident Leader. This role will be integral to the Trust supporting it’s reputation in the Disability arena as well has helping other organisations to develop their support for disabled people and people with health...
-
Time & Absence Specialist
7 days ago
Home Based, United Kingdom Red Hat Software Full timeAbout the job: The Red Hat People (HR) team is looking for a Time and Absence Specialist to join us in the Europe, the Middle East, and Africa (EMEA) region. In this role, you will advise on time tracking, leave and absence policies, procedures, and programs to Red Hat managers and associates. You will also carry out operational processes to ensure that Red...
-
Home Based, United Kingdom Dunamis Professionals Full timeWe are looking for a Health and Social Care recruitment specialist to help us build a new recruitment agency focused on matching excellent care staff to our clients. You will forge close relations with local authorities, the NHS, voluntary and charitable organisations and private care home providers, as well as our agency employees also. You will need to...
-
Quality Assurance Specialist
7 days ago
Home Based, United Kingdom International Medical Group Full time**Role: Quality Assurance Specialist** **Company**: International Medical Group **Location: Remote/Hybrid working available** **Salary**: £24,000 - £28,000 [based on experience] + benefits **Hours**: 35 hours per week - International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate...
-
Talent Acquisition Specialist
3 days ago
Home Based, United Kingdom Stirling People Solutions Full time**Talent Acquisition Specialist** **Remote** **Upto £50,000** **Tech/Gaming Industry** **Upto 37 days annual leave (including statutory holidays)** Are you guilty of getting too much screen time playing mobile games? Now you get a chance to help create them! By sourcing top tech talent for this international gaming business. This business creates...
-
Home Based, United Kingdom Healios Full time**ASSISTANT CLINICAL PSYCHOLOGIST/ WELL-BEING COACH** **JOB DESCRIPTION** **POSITION**: Permanent, Full Time & Part Time (22.5, 30 or 37.5 hours per week) Service operating hours 8am-9pm 7 days a week **LOCATION**: Fully remote **SALARY**: £22,000 -31,100 per annum **OUR COMPANY** Founded in 2013, Healios is a leading specialist digital healthcare...
-
Zoom Phone Specialist
5 days ago
Home Based, United Kingdom Zoom Full timeZoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! Who are we? Zoom helps...
-
Business Consultant
7 days ago
Home Based, United Kingdom J&C Associates Ltd Full timeWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. **Job Title: Product Business Consultant - AEM Sites** **Location: Remote/UK** **Duration: 6-12 months Contract** - Component Mapping - Guide mapping of the customer's site to AEM templates and...
-
Zoom Phone Specialist
7 days ago
Home Based, United Kingdom Zoom Full timeZoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! Who are we? Zoom helps...
-
Part Time Coproduction Officer
3 days ago
Home Based, United Kingdom Rethink Mental Illness Full timeWe have an exciting opportunity for a Coproduction Officer to join our established and friendly Policy and Practice team Would you like to work for a leading mental health charity in a rewarding role where you will really make a difference? Then join us here at Rethink Mental Illness. Your role will be a homebased position meaning you can work flexibly...
-
Ecoa Enablement Implementation Consultant
2 weeks ago
Home Based, United Kingdom Medidata Solutions Full timePatient Cloud Enablement Implementation Consultant help Medidata's customers learn and adopt Medidata Technologies for Patient Cloud implementations in accordance with Medidata and Target Customer standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices and provide guidance and make suggestions on how to...
-
Implementation Consultant
2 weeks ago
Home Based, United Kingdom Medidata Solutions Full timeOur goal is to deliver better treatments that can reach waiting patients sooner, to enable them to lead healthier lives. For over 20 years we’ve been redefining what’s possible in clinical studies supporting over 24,000 trials and over 7 million patient lives in more than 145 countries worldwide. **Your Mission**: - Lead configuration or enable...
-
Solution Consultant
1 week ago
Home Based, United Kingdom PTC Inc. Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Support and close the technical sale for new and upsell business. - Work closely with sales personnel to resolve advanced-level issues associated with pre-sales activities. - Provide technical assistance...
-
Home Based, United Kingdom Avado Full time**Title: Strategic People Professional Apprenticeship Lead - L7** **Location: UK Remote Working** **Contract: Permanent** **About Avado** Here at Avado, we believe in unlocking potential and changing lives. We are a professional academy that helps people and companies transform and grow through interactive learning experiences in data, finance, people,...