Head of Internal Communications

6 months ago

London, United Kingdom Financial Ombudsman Service Full time

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Head of Internal Communications

As Head of Internal Communications, you will create and lead the implementation of the internal engagement strategy for the Financial Ombudsman Service, in partnership with HR. You’ll ensure key organisational messages are shared in the most effective and compelling way - and will create opportunities for two-way dialogue across the organisation, helping surface ideas and issues.
- Contract: Permanent_
- Working hours: 35 hours per week is full time. _
- Salary: Circa £88,000_
- Reporting to: Director of Communications_

London docklands
- O_
- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

At the Financial Ombudsman Service, we provide a vital service to help resolve complaints between businesses and their customers.

This role is responsible for the development of an effective internal communications service, which is able to deliver the Financial Ombudsman’s strategic messages and provide colleagues with regular, meaningful and consistent information about activity across the service. This is a key role working with the Director of Communications, and wider senior leadership team, to communicate a sense of purpose, as well as supporting the effective management of change.

You’ll be able to demonstrate how you have advised and influenced senior stakeholders to develop communications strategies and have a great understanding of all aspects of internal communications, including change communications.

Key responsibilities- Leading internal communications, with a focus on producing best in class communication that’s in tune with our culture and increases opportunities for the employee voice- Advising the senior leadership team - up to and including the Executive and Board - on internal communications challenges and opportunities- Working with HR colleagues to develop and implement the organisational engagement plan for our people, helping people feel connected to the work of the Ombudsman- Leading, motivating and developing the Internal Communications team to effectively deliver their objectives and plans- Developing and implementing a strategic narrative that is linked to and supports our vision for the service, our commitments and values; in particular, working closely with the senior leaders in HR to help drive our people strategy- Shaping and creating innovative communications and engagement strategies that will engage and inspire our internal audience, is clearly linked to our customer and people experience and supports the change agenda- Measuring the effectiveness of all our channels in terms of content and reach across all our internal audiences and using this data to continually improve the work of the team- Working closely with HR on developing communications capability for all our line managers- Delivering high quality content and messages in our house style and utilizing different communications mediums to reach more of our people with key messages- Working closely with the Head of Digital, Content and Brand to ensure the internal digital channels meet the needs of our people and are part of a continuous improvement process- Provide effective support and counsel to senior leaders within the Service on employee-related matters. Managing all leadership communication in partnership with members of the Executive team- Represent the voice of the employee to leadership and also reflect employee voice in messaging
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_

Minimum Criteria:
- An exceptional track record in leading internal communications teams at a senior level- Having successfully managed internal communications and engagement in a change environment- Experience of working across a broad range of media and channels- Experience of effectively measuring the impact of internal communications activities and using this to improve the work of the team- Taking a collaborative and visible approach to leadership that involves valuing and supporting learning and teamwork- Influencing, negotiating, and persuading across a range of stakeholders and at a senior level- Providing a great service to internal customers from a diverse range of backgrounds- Using themes from internal customer feedback to make service improvements
- Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to

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