Head of Internal Communications

2 weeks ago

London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Head of Internal Communications

As Head of Internal Communications, you will create and lead the implementation of the internal engagement strategy for the Financial Ombudsman Service, in partnership with HR. You’ll ensure key organisational messages are shared in the most effective and compelling way - and will create opportunities for two-way dialogue across the organisation, helping surface ideas and issues.
- Contract: Permanent_
- Working hours: 35 hours per week is full time. _
- Salary: Circa £88,000_
- Reporting to: Director of Communications_

London docklands
- O_
- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

At the Financial Ombudsman Service, we provide a vital service to help resolve complaints between businesses and their customers.

This role is responsible for the development of an effective internal communications service, which is able to deliver the Financial Ombudsman’s strategic messages and provide colleagues with regular, meaningful and consistent information about activity across the service. This is a key role working with the Director of Communications, and wider senior leadership team, to communicate a sense of purpose, as well as supporting the effective management of change.

You’ll be able to demonstrate how you have advised and influenced senior stakeholders to develop communications strategies and have a great understanding of all aspects of internal communications, including change communications.

Key responsibilities- Leading internal communications, with a focus on producing best in class communication that’s in tune with our culture and increases opportunities for the employee voice- Advising the senior leadership team - up to and including the Executive and Board - on internal communications challenges and opportunities- Working with HR colleagues to develop and implement the organisational engagement plan for our people, helping people feel connected to the work of the Ombudsman- Leading, motivating and developing the Internal Communications team to effectively deliver their objectives and plans- Developing and implementing a strategic narrative that is linked to and supports our vision for the service, our commitments and values; in particular, working closely with the senior leaders in HR to help drive our people strategy- Shaping and creating innovative communications and engagement strategies that will engage and inspire our internal audience, is clearly linked to our customer and people experience and supports the change agenda- Measuring the effectiveness of all our channels in terms of content and reach across all our internal audiences and using this data to continually improve the work of the team- Working closely with HR on developing communications capability for all our line managers- Delivering high quality content and messages in our house style and utilizing different communications mediums to reach more of our people with key messages- Working closely with the Head of Digital, Content and Brand to ensure the internal digital channels meet the needs of our people and are part of a continuous improvement process- Provide effective support and counsel to senior leaders within the Service on employee-related matters. Managing all leadership communication in partnership with members of the Executive team- Represent the voice of the employee to leadership and also reflect employee voice in messaging
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_

Minimum Criteria:
- An exceptional track record in leading internal communications teams at a senior level- Having successfully managed internal communications and engagement in a change environment- Experience of working across a broad range of media and channels- Experience of effectively measuring the impact of internal communications activities and using this to improve the work of the team- Taking a collaborative and visible approach to leadership that involves valuing and supporting learning and teamwork- Influencing, negotiating, and persuading across a range of stakeholders and at a senior level- Providing a great service to internal customers from a diverse range of backgrounds- Using themes from internal customer feedback to make service improvements
- Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to

  • Head of Internal Communications

    2 months ago

    London, United Kingdom NSPCC Full time

    The NSPCC’s purpose is to prevent cruelty to children across the UK and Channel Islands. We are currently recruiting for a new Head of Internal Communications to support us in our vision for all children having the best possible start in life. The Head of Internal Communications will play a critical and exciting role in leading the development and...

  • Head of Internal Communications

    2 weeks ago

    London, United Kingdom Charity People Full time

    **Royal British Legion, Head of Internal Communications** **Contract**:Permanent role, working 35 hours per week **Location**:Hybrid location based between home and Borough, London, with the postholder expected in the office at least two days per week. **Starting salary**:£61,463 - £64,630 (inclusive of London weighting) **Expected week of...

  • Head of Internal Communications

    7 days ago

    London, United Kingdom Michael Page Digital Full time

    We are seeking a dedicated and experienced Head of Internal Communications, who will be responsible for overseeing and streamlining internal communications within the company. This senior-level role will involve the development and implementation of impactful communication strategies to ensure a consistent and clear message across all internal stakeholders....

  • Head of Internal Communications

    3 weeks ago

    London, UK, United Kingdom Michael Page Digital Full time

    We are seeking a dedicated and experienced Head of Internal Communications, who will be responsible for overseeing and streamlining internal communications within the company. This senior-level role will involve the development and implementation of impactful communication strategies to ensure a consistent and clear message across all internal stakeholders....

  • Head of Internal Communications

    4 weeks ago

    London, United Kingdom MATCHESFASHION Full time

    **ABOUT US** MATCHESFASHION is one of the biggest global destinations in online luxury for men and women, carrying a modern edit of 650+ established and new-generation designers, delivering to over 176 countries. With offices in the UK and Hong Kong, our aspiration is to be the most personal luxury shopping site in the world. In London, our head office is...

  • Head of External Communications

    2 weeks ago

    London, United Kingdom Head Office Full time

    **At a glance**: - ** Salary - **We have a budgeted salary of between £130,000 - £150,000 - ** Contract type - **This is a permanent position - ** Working pattern -** This is a blended working role, therefore your time will primarily be split between working from home and the London OR Bracknell Head Office. However, there will also be an expectation to...

  • Head of Internal Communications

    5 days ago

    London, United Kingdom Railpen Full time

    An exciting opportunity has arisen for a Head of Internal Communication to lead our internal Communications team on a permanent basis. **Who we are** Our purpose is to secure our members’ future. This means we are supporting the members and pensioners of today, but also the 18 year old who might join the industry tomorrow. Railpen is responsible for the...

  • Head of Internal Communications

    19 hours ago

    London, United Kingdom IG Group Full time

    Job Title Head of Internal Communications **Job Description**: We are seeking a Head of Internal Communications to help define our culture and drive engagement across an energetic, fast-paced and global fintech. So, who are we? Hello, we’re IG Group. No, not Instagram - though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company...

  • Head of Internal Communications

    4 weeks ago

    London, United Kingdom Avanti West Coast Full time

    **We have a great opportunity to join Avanti West Coast as the Head of Internal Communications in our People Team!** How do you effectively and meaningfully communicate with over 3500 colleagues who work across multiple sites, in varying roles at various times of the day and night? As Head of Internal Communications you will help us find solutions to that...

  • Head of Internal Communications

    2 hours ago

    London, United Kingdom Avanti West Coast Full time

    **We have a great opportunity to join Avanti West Coast as the Head of Internal Communications in our People Team!** How do you effectively and meaningfully communicate with over 3500 colleagues who work across multiple sites, in varying roles at various times of the day and night? As Head of Internal Communications you will help us find solutions to that...

  • Head of Internal Communications

    2 months ago

    London, United Kingdom Direct Line Group Full time

    At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Marketing and...

  • Head of Internal Communications

    3 days ago

    London, Greater London, United Kingdom Michael Page Digital Full time

    We are looking for a skilled and dedicated Head of Internal Communications, responsible for overseeing internal communications within the company. This senior-level position involves developing and implementing communication strategies to ensure a clear message across all stakeholders.About the Company:This London-based organization is a major player in...

  • Head of Internal Communications

    4 days ago

    London, Greater London, United Kingdom Direct Line Group Full time

    At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.Marketing and Communications...

  • Head of Internal Communications

    3 weeks ago

    London, United Kingdom AXA Group Full time

    Head of Internal Communications London or Paris The Role As Head of Internal Communications, you will be a strategic advisor for AXA XL’s leadership team working in partnership with them and the wider communications and brand team to enable and embed the company’s growth ambitions and strategy within our organization. You’ll work in a...

  • Head of Internal Communications

    2 months ago

    London, United Kingdom AXA Group Full time

    Head of Internal Communications London or Paris The Role As Head of Internal Communications, you will be a strategic advisor for AXA XL’s leadership team working in partnership with them and the wider communications and brand team to enable and embed the company’s growth ambitions and strategy within our organization. You’ll work in a...

  • Head of Internal Communications

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    About Our Client This London-based organisation is a leading player in their industry, boasting a workforce of over 10,000 employees spread across multiple locations worldwide. They are renowned for their commitment to providing a high-quality experience to their customers and for their unwavering dedication to staff development and welfare. Job...

  • Head of Internal Communications

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    About Our Client This London-based organisation is a leading player in their industry, boasting a workforce of over 10,000 employees spread across multiple locations worldwide. They are renowned for their commitment to providing a high-quality experience to their customers and for their unwavering dedication to staff development and welfare. Job...

  • Head of Internal Communications

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    About Our Client This London-based organisation is a leading player in their industry, boasting a workforce of over 10,000 employees spread across multiple locations worldwide. They are renowned for their commitment to providing a high-quality experience to their customers and for their unwavering dedication to staff development and welfare. Job...

  • Head of Internal Communications

    2 weeks ago

    London, United Kingdom Barchester Healthcare Full time

    Barchester has an exciting few years ahead; the continued successful achievement of our Quality of Care and commercial targets; the opening of 10 New Build care homes per year for the next three years and a digital transformation that will touch every colleague in the business. This new role will lead the Internal Communication team at Barchester in the...

  • Head of Internal Communications

    2 months ago

    London, United Kingdom Informa Connect Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. Listed on the London Stock Exchange and a member of the FTSE 100, Informa has over 11,000 colleagues working in more than 30 countries. Specialists need the support of other specialists. Our purpose is to champion the specialist, to grow, do business,...