Customer Services Administrator
3 weeks ago
We are looking for a Customer Services Administrator that thrives in a fast-paced environment to support our Online Services team. Your role will involve a variety of tasks and, due to the quick turnaround of the ordering process, you must be able to work to tight deadlines.
No formal qualifications are required, but you must be organised and computer literate with knowledge of Microsoft office. Customer service in a previous role is essential.
This role is a full-time position working Monday to Friday.
**Key Responsibilities**:
- Deal with all aspects of our ordering process, from initial order to completion
- Daily checks to close completed orders and follow up on the status of outstanding orders
- Track deliveries to ensure safe completion of orders, resolve any delivery queries, and manage any claims processes
- Answer the phone and deal with customer queries related to orders and our websites
- Liaise with internal departments
- Monitor stock levels
- Assist our account management team in dealing with customer requests
- General administration tasks associated with the role.
**You will**:
- Be highly organized and efficient
- Have strong prioritization skills
- Have experience in customer service
- Be experienced in Outlook
- Have excellent attention to detail
- Have knowledge of Excel
**What we offer in return**:
- A focused strategy and culture that gives employees the right platform to grow and develop their careers
- 35 hour working week
- Generous holiday allowance of 24 days rising to 26
- Enhanced parental leave
- Enhanced pension scheme of 5% company contribution
- Cycle to Work Scheme
- 4x Salary Life Assurance and Income Protection
- Private Medical Insurance
- Work hard/play hard culture and a great working environment
- Sociable company with regular company wide and departmental events
We take the protection of your personal data seriously.
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