Customer Representative
2 weeks ago
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.
**Duties**:
- Provide exceptional customer service and support to clients via various face to face channels
- Assist customers with inquiries, complaints, and product information
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and provide appropriate solutions
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
- Follow company policies and procedures for resolving customer issues
- Demonstrate excellent phone etiquette and professionalism at all times
**Qualifications**:
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide effective solutions
- Excellent phone etiquette and customer service skills
- Detail-oriented with strong data entry skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
**Job Types**: Full-time, Permanent
**Salary**: From £25,151.83 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
Application deadline: 24/02/2024
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