Customer Support Representative
4 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our customers. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Communicate effectively with customers in English to address their inquiries, concerns, and requests
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
**Skills**:
- Fluent in English, both written and verbal communication skills are essential
- Strong analytical skills to assess customer needs and provide effective solutions
- Excellent phone etiquette and ability to handle customer inquiries with patience and empathy
- Multilingual abilities are a plus
- Experience with upselling techniques is preferred
- Proficient in data entry with high accuracy
**Job Types**: Full-time, Permanent
Pay: From £25,002.92 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/05/2024
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