Customer Support Representative It
2 weeks ago
A Global Software Company based in London/ Staines is seeking Customer Support to join their team on a contract basis for 12 months.**(hybrid - 4 day Remote and 1 day office)**
**In this role you will**:
Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
**What you get to do in this role**:
- Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
- Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
- Escalating to internal or external support resources and Subject Matter Experts when necessary.
- Supporting users in the use of our platform by providing necessary advice and/or training.
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or CRM in a timely efficient manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
- You will be supporting users in the use of the platform by providing necessary advice and/or walk-through.
- Identify self-service documentation gaps.
- You will provide support for Store Applications.
- You will manage multiple cases daily.
- You will assist peers with their cases.
- You will participate in User Acceptance Testing (UAT).
**To be successful in this role**:
- Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
- A good understanding of the platform is an advantage
Degree or experience in a Customer HUB or Customer Care function.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
-
Customer Support Representative
2 weeks ago
London, United Kingdom Huntress Full timeA Global Software Company based in London is seeking Customer Support Representative to join their team on a contract basis for 12 months. In this role you will: Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. Represent peers in Global Forums in Transfer of Information (TOI) and other training...
-
Customer Support Representative
20 hours ago
London, United Kingdom Vista Musical Instruments Full timeVista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Teisco, Heritage Guitars, Dawsons and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...
-
Customer Support Representative
2 weeks ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
2 weeks ago
London, United Kingdom Architectural Decorators Ltd Full timeSince 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the...
-
Customer Support Representative
7 days ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
2 weeks ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** If so, this could be the role for you! Since 1944 AD Construction Group has rapidly expanded its services that it offers, in line with its client base and its reputation. AD...
-
Customer Support Representative
2 weeks ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Representative
4 days ago
London, United Kingdom Global Wave Innovations Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing excellent customer service and support to our clients. This is a great opportunity for someone who enjoys interacting with customers and has strong communication skills. **Duties**: - Assisting customers with product information...
-
Customer Support Representative
1 week ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** If so, this could be the role for you! Since 1944 AD Construction Group has rapidly expanded its services that it offers, in line with its client base and its reputation. AD...
-
Customer Support Representative
6 days ago
London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** If so, this could be the role for you! Since 1944 AD Construction Group has rapidly expanded its services that it offers, in line with its client base and its reputation. AD...
-
Customer Support Representative
2 weeks ago
South London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
2 weeks ago
South London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
2 weeks ago
North London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
4 days ago
East London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Representative
5 hours ago
London, United Kingdom Channel Centre Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients. **Duties**: - Respond to customer inquiries and provide...
-
Customer Support Representative
2 weeks ago
London Bridge Station, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...
-
Customer Support Representative
2 weeks ago
South London, United Kingdom Architectural Decorators Ltd Full time**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** If so, this could be the role for you! Since 1944 AD Construction Group has rapidly expanded its services that it offers, in line with its client base and its reputation. AD...
-
Customer Representative
4 days ago
London, United Kingdom AiM Ltd Full timeAiM london Ltd is looking for a full time Customer Representative to provide support to our company. Hours: Full time Location: Central London We are Aim, we specialise in increasing brand awareness and market share for our clients. Sourcing customers for our clients, through bespoke direct sales campaigns. **Benefits**: Flexibility 1-to-1 mentorship...
-
Customer Representative
6 days ago
London, United Kingdom Citi and Sales Partners Group Full timeAre you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers. **Duties**: - Communicate with customers via various face to face channels to address inquiries, resolve issues, and...
-
Customer Survey Representative
Found in: JG UK C2 - 7 hours ago
London, United Kingdom Elite Personnel Full timeOur client, based in Northfield, are seeking a Customer Survey Representative, who's primary responsibility is to contact existing customers via telephone and conduct brief reviews of their service experiences. As a Customer Survey Representative, your role is crucial in gathering valuable feedback to enhance customer satisfaction and improve service...