Customer Support Representative

2 weeks ago


London, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a full-time position with opportunities for growth and advancement.

**Responsibilities**:

- Analyze customer inquiries and provide accurate and timely responses
- Communicate effectively with customers in English
- Assist customers with product information, order status, and general inquiries
- Upsell products and services to enhance the customer experience
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
- Resolve customer complaints or issues with patience and professionalism
- Collaborate with cross-functional teams to ensure customer satisfaction

**Skills**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy
- Bilingual/multilingual abilities are highly desirable
- Strong problem-solving skills with the ability to think quickly on your feet

**Job Types**: Full-time, Permanent

Pay: From £25,988.84 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/05/2024



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