Customer Representative Executive
2 weeks ago
As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.
**Responsibilities**:
- Provide excellent customer service and support to customers via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively in English, both verbally and in writing
- Analyze customer needs and provide appropriate solutions or recommendations
- Enter customer information accurately into the database
- Maintain a high level of knowledge about company products, services, and policies
- Follow phone etiquette guidelines to ensure positive customer interactions
**Experience**:
- Previous experience in a customer service role is preferred
- Multilingual or bilingual abilities are a plus, especially in Spanish
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Proficient in data entry and computer navigation
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company events
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
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