Client Service Executive

3 weeks ago


London, United Kingdom Customer Management Resourcing (CMR) Full time

**Client Service Executive (Contractor)**

**Salary: £180-200 day rate Inside IR35**

**Duration: 6-12 months**

**Hybrid Working (Central London)**

We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly growing company and the perfect gateway to move into an Investment Management role.

**Key Responsibilities**:

- Taking high-volume inbound enquiries regarding personal investment - including ISAs and Pensions.
- Communicate optimally with clients and third parties keeping them informed of change/issues.
- Collaborate closely with contracted third party on service delivery.
- Handle client data for internal recordkeeping purposes. Produces management information and internal updates on client activity.
- Assess client needs, expectations and behaviours as a basis for recommending service enhancements.
- Identify areas for improvement across internal and external processes and services that may or may not be customer impacting.

**Key Requirements for Consideration**:

- A minimum of 4 years’ experience with Financial Services Customer Service.
- Experience handling Pensions and Personal Investment products desired but not essential.
- Ability to provide outstanding levels of customer service at all times.
- Experience of adhering to regulatory requirements.
- Ability to work and adhere to SLA’s

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £180.00-£200.00 per day

**Benefits**:

- Casual dress
- Company events

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London



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