Client Service Executive

2 months ago

London, United Kingdom Boffin Recruitment Full time

**Client Service Executive**

**Location**: Hybrid Working - Central London based office

£28,000 -£30,000K

Our client produce trusted media research, analysis and planning apps that are widely used by agencies, media owners, advertisers, and academic institutions. They save clients time by aggregating multiple media and advertising industry data sources intoone platform. They are seeking a bright, articulate & well-presented client services executive to join the team and ensure a continued excellent service level is provided to their most valued clients.

**About the Role**
- Provide product training both remotely and in-person.
- Manage contract renewals process.
- Maintain, develop, and grow strong working relationships with all clients.
- Send communications to key contacts throughout the year to maintain retention.
- Provide support and feedback to the helpdesk and product managers.
- Maintain internal client management system.
- Proactively contribute to marketing and client communications.
- Support manager to meet sales targets by sending communications to specific sectors, maintain prospects database and assist during trial periods.
- Analyse and report on client usage and frequency of contact.
- Manage the correct level of access for all clients.
- You have client service experience with strong communication skills.

**About You**
- Ability to build strong client relationships in a business-to-business environment.
- Attention to detail, ability to prioritise and problem-solving skills essential.
- Strong communication skills including excellent listening and written skills.
- A team player.
- Ability to learn new software systems and processes quickly.
- Knowledge of the media research industry and JICs an advantage.
- Experience of Hubspot CRM and Sales tools also an advantage.

**About the client**

Our client brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business.

The team is relaxed, sociable and there’s a budget for employee education - they will support your advancement and never hold you back from taking on more responsibility if you are capable. The office is in central London - a couple of minutes’ walk fromCovent Garden. We are perfectly positioned for the cafés, pubs, restaurants, and shops, with great tube, bus and rail links, or there’s a place for your bike too. They have a flexible approach to location so if you want to work from home some of the time that’sOK. They organise regular social events and have a relaxed and sociable office environment. Their profitable business is part of a wider international Group and is well-established but privately owned - and highly respected within the media industry.

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