Client Services Executive

3 weeks ago

London, United Kingdom Polaris Full time

Client Services Executive
London

POLARIS is a leading SEO agency specialising in SEO campaigns and consultancy. We partner with global brands that need a trusted, experienced partner to drive their SEO strategies forward. Clients include Dune London, Sodexo, Thomson Reuters, and Mars.

Client Services Executive - Role Overview

The Client Services Executive will be responsible for helping to manage existing relationships with our clients, whilst getting involved in new business to foster new relationships and opportunities.

You will be in a targeted role, responsible for ensuring that clients receive a great experience with our business with you as their account lead.

If you’ve ever worked within a scale-up before, you’ll know first hand that no day is the same
- You will build and maintain existing client relationships ensuring clients’ expectations are met and exceeded.
- You will be the first dedicated client services role within the business for all service areas including SEO, Content Marketing, Digital PR, Strategy and Analytics
- Provide day to day client support building relevant reporting metrics and communication channels.
- Research, pitch and execute account business plans in collaboration with both client and technical team.
- Audit and pitch new business enquiries with senior management and technical team
- Deliver QBR to clients with actions and revenue growth ideas.
- Represent the business at networking events.
- Develop existing business through organic growth and additional services.
- Contribute creative ideas that enhances client delivery.
- Recruit, motivate and lead others in team, providing guidance on planning of client programmes and identifying training needs.
- Take responsibility for delivering client programmes to budget and planned scope.
- Develop, maintain and cultivate a constructive and professional relationship with technical seo team

**This is a hybrid role, with a minimum of 3 days a week service from the London office.**

Client Services Executive - About you
- Naturally personable, with a warm positive nature
- Experience in enterprise and post-sales
- Experience in building new and old relationships
- Ideally having experience within the SEO, Adtech, Digital Marketing scene
- Experience in communicating to C-suite and key business stakeholders
- Experience in managing revenue
- Experience in working in targeted roles
- Strong analytical and quantitative skills, excellent problem solving skills and a commitment to client services
- Strategic thinker
- Self starter
- Unapologetically ambitious

Start date: ASAP
Package and Benefits

**Salary**: £28,000 - £36,000 depending on experience
- 25 days holiday
- Quarterly performance bonus
- Company events and social every month and quarter
- Inclusion in annual profit share
- Birthday off
- Last Friday of the month early finish
- Hybrid working with team socials / collaboration days in London.
- 2 x 30 minute “me time” breaks, you can take for a late start, extended lunch, or early finish each week with approval from line manager (for workouts, walks, or family lunches)
- Company pension

**Job Type**: Permanent

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 8057

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