Client Executive

4 weeks ago

London, United Kingdom HSBC Full time

-Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre individual to join the team in the role of Client Executive - Securities Services

SSv (Securities Services) Client Executives are the owners of the end-to-end SSv client experience for their assigned clients globally under the guidance from wider Client Executive team.

With an in-depth understanding of their client’s current needs and strategic outlook, this role acts as a single, global client advocate within SSv. The role holder supports the client to navigate the firm and manages the virtual client team with both a commercial and service lens.

This aims to achieve:

- Long-term commercial value for clients by leveraging our technology, scale, and geographic footprint to optimise service and platform solutions.
- Consistent delivery of service excellence through seamless ways of working across products, regions, and functions.

A high-profile position where you will manage dynamic and complex clients and enjoy working across a global team.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role, you will:

- Manage Tier 1 and Tier 2 bank and broker relationships for securities services, direct custody being a priority network, with a focus on the Middle East and Asia
- Be responsible for senior stakeholder management, commercial ownership, operational escalation, account planning and relationship management
- Undertake adhoc project work to support management and the business, and be involved in legal negotiations when required
- Seek out strategic revenue opportunities and understand cost to service, measure losses, review key commercial metrics and find opportunities for improvement.
Requirements

To be successful in this role you should meet the following requirements:

- Demonstrated history of client management with a track record in owning, maintaining, and retaining client relationships across financial products
- Securities Services and specific Direct Custody knowledge is essential
- Resilient with strong stakeholder management skills, you will be confident in your approach to having challenging conversations.
- A good grasp of numbers and the ability to adapt to the changing demands of the industry, clients, and internal stakeholders.
- Proficient in understanding the regulations that drive the securities services arena and those that govern client management.

The base location for this role is London

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: +44 207 832 8500

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