Customer Support Representative
2 weeks ago
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who is fluent in English, has strong communication skills, and enjoys helping others.
**Duties**:
- Respond to customer inquiries via various face to face channels in a timely and professional manner
- Provide accurate information about our products and services
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate documentation
- Analyze customer feedback and identify areas for improvement in our products or services
- Upsell additional products or services to customers when appropriate
- Collaborate with other team members to ensure customer satisfaction
**Experience**:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both over the phone and in writing
- Strong problem-solving abilities and the ability to think critically
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and the ability to remain calm under pressure
**Job Types**: Full-time, Permanent
Pay: From £25,002.92 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 27/05/2024
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