Customer Support Representative

2 weeks ago

London, United Kingdom GKN Aerospace Full time

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 15,000 employees across 41 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers. There are no limits to where you can take your career.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

- Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
- Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
- Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
- Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
- Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
- Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
- Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the company’s available resources.
- Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve “cost, quality, process, schedule and people”.
- Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
- Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
- Performs other duties, tasks and responsibilities as assigned.

Job Qualifications

Required Qualifications:
- High School Diploma or GED equivalent 
- 2+ years of experience in a contracts or customer service environment that deals with manufactured products. 
- 2+ years of experience working with manufacturing environment around production processes
Preferred Qualifications:
- Ability to represent the Company in a highly professional manner. 
- Must maintain the highest level of confidentiality.
- Must be well-organized, be able to multi-task and have a high level of attention to detail. 
- Must be able to work under pressure when dictated by customer needs.
- Must be customer service driven, able to understand and support the business goals and objectives. 
- Must handle company private, sensitive and personal information in a professional and confidential manner

Compensation Range

The compensation range for this position is between $25.00 - $30.00 per hour.

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ​
​

#LI-DNI

  • Customer Support Representative

    1 month ago

    London, United Kingdom Huntress Full time

    A Global Software Company based in London is seeking Customer Support Representative to join their team on a contract basis for 12 months. In this role you will: Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. Represent peers in Global Forums in Transfer of Information (TOI) and other training...

  • Customer Support Representative

    6 days ago

    London, United Kingdom Comply Full time

    **Customer Support Representative** **The Career Opportunity** This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization! **The Role**: - Perform set-up and...

  • Customer Support Representative

    4 weeks ago

    London, United Kingdom theprintspace Full time

    **Customer Support Representative for fine art printing company** theprintspace is a best in class fine art & photographic printing studio with an outstanding customer satisfaction reputation. We are looking for a Customer Support Representative to join our team on site at our fantastic Shoreditch studio, in the heart of London’s thriving creative...

  • Remote Customer Support Representative

    4 days ago

    London, United Kingdom Construo Full time

    Job Description: Job information Remote Customer Support Representative from the Company Construo , this latest Remote Customer Support Representative job vacancy is located in the city Remote in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job...

  • Customer Support Representative

    4 days ago

    London, United Kingdom ScaleneWorks People Solutions LLP Full time

    AtScaleneWorks People Solutions, we're more than recruiters; we'recareer architectsdedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way.nReady to shape your future? Explore opportunities with us today.We are...

  • Remote Customer Support Representative

    1 week ago

    London, United Kingdom Construo Full time

    **About Us**: Join the Construo team, a leading construction platform dedicated to transforming the industry. We're committed to providing top-notch support to our users and are seeking enthusiastic individuals to join us as Remote Customer Support Representatives. **Role Overview**: As a Remote Customer Support Representative at Construo, you'll play a...

  • Graduate Customer Support Representative

    4 weeks ago

    London, United Kingdom SoCode Limited Full time

    Graduate Customer Support Representative |28-32K | Central London– HybirdCompany Overview:Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionize various industries.Position Overview:We are seeking a dynamic Customer Support...

  • Graduate Customer Support Representative

    4 weeks ago

    London, United Kingdom SoCode Limited Full time

    Graduate Customer Support Representative |28-32K | Central London– HybirdCompany Overview:Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionize various industries.Position Overview:We are seeking a dynamic Customer Support...

  • Customer Support Representative

    1 month ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Teisco, Heritage Guitars, Dawsons and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Support Representative

    3 days ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Support Representative

    1 month ago

    London, United Kingdom Architectural Decorators Ltd Full time

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...

  • Customer Support Representative

    5 days ago

    London, United Kingdom OpenSpace Full time

    **Brief summary of role**: Customer Support Representatives are experts in front-line customer support. As a Customer Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You'll listen, guide, train and support our customers to the best possible outcome quickly with every...

  • Customer Support Representative

    1 month ago

    London, United Kingdom Architectural Decorators Ltd Full time

    Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the...

  • Customer Support Representative

    1 month ago

    London, United Kingdom Architectural Decorators Ltd Full time

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...

  • Customer Support Representative

    1 month ago

    London, United Kingdom Architectural Decorators Ltd Full time

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...

  • Customer Support Representative

    4 days ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Support Representative

    16 minutes ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Representative

    1 month ago

    London, United Kingdom Global Wave Innovations Full time

    We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing excellent customer service and support to our clients. This is a great opportunity for someone who enjoys interacting with customers and has strong communication skills. **Duties**: - Assisting customers with product information...

  • French Speaking Customer Service Representative

    2 weeks ago

    London, United Kingdom Page Personnel Secretarial & Business Support Full time

    A French speaking customer service representative working within a bio-medical field, holding duties around all enquiries, advice and orders within the research department based in London. **Client Details** A global developer and manufacturer of both world-class antibodies and reagents used in bio-medical research supplied across the world, to aid in the...

  • Customer Support Representative

    1 month ago

    South London, United Kingdom Architectural Decorators Ltd Full time

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...