Temporary Customer Support Representative
2 months ago
**Temporary Customer Support Representative**:
- Job Reference: LZJ_CSR
- Date Posted: 12 July 2023
- Recruiter: Love Success plc
- Location: City of London, London
- Salary: £105 to £110 Per Day
- Sector: Call Centre / Customer Service
- Job Type: Temporary
- Duration: ongoing
- Work Hours: Full Time
What a fabulous role for a credible **Customer Support Representative** You will join a collaborative group of customer focused individuals, within an organisation which provides banking services to include a range of selective retail banking products to personal and SME clients, domiciled in the UK.
You will become part of a small, niche, well-run bank with around 50 employees who care about their customers and the issues that matter to them. They believe in ethical banking and their investments are made within strict ethical boundaries.
**Role Profile**
To assist in providing crucial administrative support for two key initiatives which are important to the bank's operational excellence and performance.
***
**Key Accountabilities**
- Confident telephone manner and the ability to take high volume of calls whilst maintaining a high level of service
- Keep records of customer interactions, process customer accounts and file documents
- Ensuring all activities are carried out in full compliance with regulatory requirements and internal policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Gather customer feedback and share with Customer Experience Manager
- Escalation of complex customer queries and escalated customer complaints to the Customer Experience Manager
***
**Person Specification**
**Essential Skills and Knowledge**
- Adopt a practical approach to duties in accordance with laid down procedures.
- The jobholder must balance accuracy with speed when inputting transactions to customers' and the bank's own accounts.
- The ability to communicate effectively and courteously with colleagues and customers to ensure a high-quality service is provided.
- A good team player, particularly when under pressure and / or colleagues are absent.
- Be numerate with a high level of accuracy and attention to detail.
**Desirable: Desirable Qualification and Training**
- Customer Service Experience
- Possess or acquire a working understanding of the Bank / Microsoft Office with good keyboard skills.
Please get in touch ASAP as this role requires an immediate start.
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