Customer Service Executive
6 months ago
We know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone.
We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers.
**What you will do**
As a Customer Service Executive you will work within our contact centre and work with our customers to help them with their banking needs or finance needs, carrying out day to day transactions and providing excellent customer outcomes at all times.
You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
**What you will bring**
Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
The detail
Our opening hours are Monday to Friday 8.30.am - 7.00pm, and Saturday 9.00am - 1.00pm (every other Saturday), we are a hybrid working business and, once fully trained you will be able to work remotely for part of the week.
**How you will be rewarded**
- Our entry level salary is £22,813 - £25,700 per annum (depending on experience), you also get;- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to healthcare checks
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
- At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.- As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.**Everyone is different. Everyone is valued**
We’re building the most trusted specialist lender in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
-
Customer Service Executive
6 months ago
Solihull, United Kingdom Commercial - CCC & TSR Full time**Customer Service Executive** **Location: Solihull** **Salary: £23,500 & Bonus Scheme** Stonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. We are looking for a**...
-
Customer Service Executive
6 months ago
Solihull, United Kingdom Secure Trust Bank Full timeAt Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing great customer journeys at every opportunity. We are now looking for committed and enthusiastic Customer Service Executives to join our Vehicle Finance team. **The Role** We offer a multitude of financial services career pathways, beginning in the...
-
Customer Service Executive
6 months ago
Solihull, United Kingdom Secure Trust Bank Full timeWe know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone. We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers. **What you will do** As a Customer...
-
Customer Service Executive
6 months ago
Solihull, United Kingdom Commercial - CCC & TSR Full timeStonegate Group is the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. Based at our Pub Support Centre in Solihull, is our Customer Contact Centre, where we speak to our Managers, Tenants and...
-
Customer Success Executive
6 months ago
Solihull, United Kingdom Digby Morgan Full timesummary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:D - job details Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and...
-
Customer Success Executive
6 months ago
Solihull, United Kingdom Digby Morgan Full timesummary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:I - job details Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and...
-
Customer Relationship Executive
6 months ago
Solihull, United Kingdom Listers Full timeJob Introduction We are currently recruiting for a Customer Relationship Executive to join our Head Office - Alok House in Shirley, Solihull. The hours of work are Monday to Friday, 40 hours per week typically between the working hours of 08:00 - 17:00, although flexibility on the shift times can be considered. We require a highly organised administrator...
-
Customer Experience Executive
6 months ago
Solihull, United Kingdom Commercial - CX Full timeStonegate Group is looking for a Customer Exeprience Executive to look after our guests, following up on feedback we receive after a visit to one of our pubs, bars and late night venues. The Customer Experience Executive will use their outstanding communication skills to respond to guest feedback, tracking trends and reporting on feedback across the entire...
-
Customer Service Adivsor
6 months ago
Solihull, United Kingdom Interaction Recruitment Full timeInteraction Recruitment are currently recruiting for Telesales Executive for our client based in Birmingham, on a permanent basis. As a Telesales Executive, you will need: - Excellent Verbal, written & Interpersonal Skills - Can work independently as well as collaboratively to achieve a shared goal. - Excellent organisation skills. - Takes pride in...
-
Customer Success Business Partner
3 weeks ago
Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob Title: Experienced SaaS Customer Success ExecutiveSalary: £30,000 – £35,000 per annumWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.The successful...
-
Customer Service Coordinator
6 months ago
Solihull, United Kingdom Johnson Controls International Full time**Company Overview**: Sensormatic Solutions empowers retailers with frictionless personalized experiences through accurate decision-making across the enterprise. We bridge gaps within retail enterprises to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our mission is to protect assets and people, ensuring a safe...
-
Customer Service Planner
6 months ago
Solihull, United Kingdom Johnson Controls International Full time**Company Overview**: Sensormatic Solutions empowers retailers with frictionless personalized experiences through accurate decision-making across the enterprise. We bridge gaps within retail enterprises to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our mission is to protect assets and people, ensuring a safe...
-
Senior Account Manager
3 weeks ago
Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeExperienced SaaS Customer Success ExecutiveLocation: SolihullJob Type: Permanent, Full-timeWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of customers and driving business growth through...
-
Customer Service
6 months ago
Solihull, United Kingdom RecFlex Full time**Job Title: Customer Support Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...
-
Customer Service
6 months ago
Solihull, United Kingdom RecFlex Full time**Job Title: Customer Support Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...
-
Housing Services Manager
2 weeks ago
Solihull, United Kingdom Service Care Solutions Full timeHousing Services Manager Solihull Temporary Full Time Summary: Exciting opportunity for a skilled Housing Services Manager to lead customer-focused housing services in Solihull, delivering excellence in tenancy management, income collection, and community engagement. THE ROLE: As the Housing Services Manager, you will oversee key housing services...
-
Customer Service
6 months ago
Solihull, United Kingdom RecFlex Full time**Job Title: Customer Savings Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...
-
Housing Services Manager
5 hours ago
Solihull, United Kingdom Service Care Solutions Full timeHousing Services Manager Solihull Temporary Full Time Summary: Exciting opportunity for a skilled Housing Services Manager to lead customer-focused housing services in Solihull, delivering excellence in tenancy management, income collection, and community engagement. THE ROLE: As the Housing Services Manager, you will oversee key housing services while...
-
Customer Resolutions Executive
6 months ago
Solihull, United Kingdom Secure Trust Bank Full timeOur Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering. We are...
-
Customer Resolutions Executive
6 months ago
Solihull, United Kingdom Secure Trust Bank Full timeOur Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering. We are...