Customer Service Coordinator
4 weeks ago
Customer Service Coordinator
**Reports to**:Sales Manager
**General aims/Summary**:
This Customer Care Team will actively assist the Marketing and Sales departments by ensuring Legend Fleet’s Customer Care is truly legendary This will include direct customer contact and follow-up, new customer outreach, directing calls, order entry as required and that any customer issues are resolved quickly and general administrative duties are fulfilled. This position has three distinct roles and you will focus on one of those roles. However, you will also be able to cover for other Customer Care Team members over break periods, vacations etc. You will be cross trained on all three roles. The three roles are: Sales Support, Customer Care and Order Entry.
**Key duties and responsibilities**:
**Sales Support**:
- Inbound Calls
- Quotes for Sales Team
- Quotes to End-Users
- Onboarding New Dealers, Initial Conversations
- Virtual Demos
- Proactive Point-of-Sale Outreach (samples/literature/display)
- Handle minor admin tasks from the sales team (mail outs, etc.)
**Customer Care**:
- Takes care of all incoming customer care issues.
- Works with Operations and Sales Team to resolve and communication back to customer.
- Proactively follows up on customer orders, before and after delivery.
- Handle minor admin tasks from the sales team (mail outs, etc.)
**Order Entry**:
- Process customer Purchase Orders into Sales Orders, send customer confirmations as required
- Be a key member of the Customer Care team. Take care of all incoming customer inquiries and direct to relevant colleagues. Enter issues in ticketing system and ensure they are completed.
- Assist with answering incoming phone calls
- Actively work towards the company values
- Complete any other reasonable duties as instructed by your supervisor and to abide by your contract terms, acting in a professional way always.
**Knowledge Skills and Abilities Required**:
- Strong written and verbal communication and the ability to speak with customers in a professional manner.
- To be authoritative yet remain polite when speaking to all customers.
- Highly motivated and driven.
- Communicate and interact within the company in a respectful and helpful manner.
- Able to perform under pressure and to a deadline.
- High level of computer literacy with knowledge of MS Office, CRM and ERP systems.
- Ability to work independently and as part of a team
- Knowledge of systems and processes
- Persistent and assertive
- Legendary attitude
**Conditions of Employment**:
- The role will involve working in the office in Coventry
- Must follow and support all company rules and policies
- Must follow company legislated safety rules and regulations
**Hours**:
- Monday to Thursday, 7:30AM to 4:45PM
- Friday: 7:00am to 3:30PM
**The above statements are intended to describe the general nature and level of work being carried out by the incumbent(s) of this job, they are not intended to be an exhaustive list of all the responsibilities and activities required of the position.**
**Salary**: £30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 30/04/2023
Expected start date: 01/05/2023
-
Customer Claims Coordinator
3 weeks ago
Coventry, United Kingdom Brellis Recruitment Full timeCustomer Claims CoordinatorWe are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry. The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.Main Duties...
-
Customer Claims Coordinator
4 weeks ago
Coventry, United Kingdom Brellis Recruitment Ltd Full timeCustomer Claims CoordinatorWe are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry. The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.Main Duties...
-
Customer coordinator
3 weeks ago
Coventry, United Kingdom Adecco Full timeDo you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager CoventryPermanentSalary: competitive22 days holiday + BH - rising with service Great employee benefitsHybrid working 2 days office Key responsibilitiesMaintain and develop strong relationships with customersMange a portfolio of clients and...
-
Customer coordinator
21 hours ago
Coventry, United Kingdom Adecco Full timeDo you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager Coventry Permanent Salary: competitive 22 days holiday + BH - rising with service Great employee benefits Hybrid working 2 days office Key responsibilities Maintain and develop strong relationships with customers Mange a portfolio of...
-
Aftersales Service Coordinator
3 weeks ago
Coventry, United Kingdom Brellis Recruitment Full timeAftersales Service CoordinatorCompany Overview:Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.Job Summary:We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate...
-
Customer Claims Coordinator
3 weeks ago
Coventry, United Kingdom Brellis Recruitment Full timeCustomer Claims CoordinatorWe are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry. The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.Main Duties...
-
Aftersales Service Coordinator
2 weeks ago
Coventry, United Kingdom Brellis Recruitment Full timeAftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal...
-
Aftersales Service Coordinator
22 hours ago
Coventry, United Kingdom BRELLIS RECRUITMENT LIMITED Full timeAftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal...
-
Aftersales Service Coordinator
3 weeks ago
Coventry, United Kingdom Brellis Recruitment Ltd Full timeAftersales Service CoordinatorCompany Overview:Join a leading provider in eletcronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.Job Summary:We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate...
-
Customer coordinator
2 weeks ago
Coventry, United Kingdom Adecco Full timeDo you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager Coventry Permanent Salary: competitive 22 days holiday + BH - rising with service Great employee benefits Hybrid working 2 days office Key responsibilities Maintain and develop strong relationships with customers Mange a portfolio...
-
Rent & Service Charge Coordinator
1 month ago
Coventry, United Kingdom Stonewater Full time**Fixed Term Contract until 31st March 2024** Are you passionate about providing exceptional customer service to customers and putting them at the heart of everything you do? Do you like to unpick complex queries and translate this using customer friendly language? Do you have a keen eye for detail and enjoy a varied workload? If so we’d love to hear from...
-
Customer Service Advisor
1 month ago
Coventry, United Kingdom Hamilton Woods Full time**Customer Service Advisor Temporary - Permanent £30,000 Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact - Coordinate...
-
Rent & Service Charge Coordinator
1 month ago
Coventry, United Kingdom Stonewater Full timeThe Commercial and Revenue department consists of a team of Rent & Service Charge Analysts, Rent & Service Charge Officers and Rent & Service Charge Coordinators who are responsible for the calculation and issuing of rent and service charge demands to circa32,000 customers. Joining us as Rent & Service Charge Coordinator, you’ll act as first point of...
-
Rent & Service Charge Coordinator
1 month ago
Coventry, United Kingdom Stonewater Full time**Fixed Term Contract until 31st December 2023** The Commercial and Revenue department consists of a team of Rent & Service Charge Analysts, Rent & Service Charge Officers and Rent & Service Charge Coordinators who are responsible for the calculation and issuing of rent and service charge demands to circa32,000 customers. Joining us as Rent & Service...
-
Customer Service Representative
1 day ago
Coventry, United Kingdom AXO Student Living Full time**Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...
-
Customer Service Representative
1 day ago
Coventry, United Kingdom AXO Student Living Full time**Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...
-
Temporary Customer Service Coordinator
4 weeks ago
Coventry, United Kingdom Huntress Full time*IMMEDIATE START* Are you motivated by getting to the route of a query to reach a resolution? Are you driven with a natural talent for investigation? If so then our client needs you! Working on site at our client's depot in Coventry you will be central to day to day operations, enabling you to resolve customer queries in real time. As part of a compact...
-
Customer Service Administrator
3 weeks ago
Coventry, United Kingdom Experis Full timeCustomer Service Administrator£14.79 per hour PAYE 6 monthsAnsty Park, Coventry (4 days per week on site) Summary: Our client is currently searching for a Customer Account Representative to join their team in Coventry. Within this role, you would be the first point of contact for our clients customers. You would be responsible for delivering world-class...
-
Customer Service Administrator
3 weeks ago
Coventry, United Kingdom Experis - ManpowerGroup Full timeCustomer Service Administrator £14.79 per hour PAYE 6 months Ansty Park, Coventry (4 days per week on site) Summary: Our client is currently searching for a Customer Account Representative to join their team in Coventry. Within this role, you would be the first point of contact for our clients customers. You would be responsible for delivering...
-
Customer Service Administrator
2 weeks ago
Coventry, Coventry, United Kingdom Undisclosed Company Full timeCustomer Service Administrator £14.79 per hour PAYE 6 months Ansty Park, Coventry (4 days per week on site) Summary: Our client is currently searching for a Customer Account Representative to join their team in Coventry. Within this role, you would be the first point of contact for our clients customers. You would be responsible for delivering world-class...