Customer Service Representative

2 weeks ago

Coventry, United Kingdom AXO Student Living Full time

**Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features.

**Working Days**:5 out of 7 days - normally Monday to Friday 9am to 6pm with some weekend working.

**Key Responsibilities of Customer Service Representative**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Checking in/out of the Residents and the items
- Providing excellent customer service to Residents & other stakeholders
- Following up the on the rent and contracts/documents with the student
- Answering the phones and replying to all the queries, related to room availability, price etc. in an efficient and professional manner.
- Anticipating resident’s needs and takes them into consideration
- Handling any guest complaints and/or remarks and providing a response as soon as possible
- Carrying out all operations concerning occupier’s arrival and departure in compliance with internal procedures
- Ensuring that all the documentation is up-to-date and available
- Respecting the procedures governing invoicing
- Ensuring the safety of people and property
- Supporting (sales and marketing) by attending University Opening days
- Organizing events on different sites and following Line Manager/Marketing manager’s direction
- Following Customer Service activities that include contacting students regarding bookings, tracking payments
- Directing the cleaners and the maintenance and dealing with complaints
- Understanding standalone job requirements and can do regular and ad hoc tasks
- Knowing your place in the team and following hierarchy in the company and carry out the duties accordingly
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with line managers/colleagues as necessary.

**Skills**
- Excellent Customer Service Skills
- Excellent Communications skills in the English Language
- Proficient user of computers and MS office
- Keen to grow and develop a career in the Student Accommodations Market

**Job Types**: Full-time, Permanent

**Salary**: £21,673.00 per year

**Benefits**:

- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Coventry City Centre, West Midlands: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: CSR Coventry

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