Aftersales Service Coordinator

4 weeks ago

Coventry, United Kingdom Brellis Recruitment Ltd Full time

 Aftersales Service Coordinator

Company Overview:

Join a leading provider in eletcronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.

Job Summary:

We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues.

Key Responsibilities:

  • Customer Interaction: Handle customer inquiries and complaints regarding after-sales service in a timely and empathetic manner.
  • Process Coordination: Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system.
  • Documentation Management: Prepare and manage necessary documentation related to customer service actions, including service reports and customer correspondence.
  • Quality Assurance: Monitor the quality of repairs and services provided to customers. Collaborate with technical teams to ensure all services meet company standards.
  • Feedback Implementation: Collect customer feedback and collaborate with internal teams to drive improvements in service quality and processes.
  • Stakeholder Communication: Maintain regular communication with internal stakeholders, including sales, technical, and logistics teams, to optimize the customer service experience.
  • Reporting: Generate regular reports on after-sales activities, highlighting successes and areas for improvement.

Requirements:

  • Proven experience in a customer service or after-sales role, preferably in [relevant industry].
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in using CRM software and Microsoft Office Suite.
  • High level of problem-solving skills and the ability to work under pressure.
  • Knowledge of the industry’s quality standards and regulations is a plus.

Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • At least 2 years of experience in  Customer Service Aftersales enviroment.

  • Aftersales Service Coordinator

    3 weeks ago

    Coventry, United Kingdom Brellis Recruitment Full time

    Aftersales Service CoordinatorCompany Overview:Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.Job Summary:We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate...

  • Aftersales Service Coordinator

    3 weeks ago

    Coventry, United Kingdom Brellis Recruitment Full time

    Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal...

  • Aftersales Service Coordinator

    7 days ago

    Coventry, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal...

  • Aftersales Manager

    1 day ago

    Coventry, United Kingdom VW Commercial Coventry Full time

    Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VW Commercial Vehicles Dealership based in Coventry.  Working hours are Monday to Friday, either 7.30am to 5.30pm or 8am to 6pm, rota agreed internally. Benefits include the use of a company car and an OTE of up to £70,000. In every aspect of our dealerships...

  • Client Service Coordinator

    5 days ago

    Coventry, United Kingdom Oldfield Advisory LLP Full time

    **Client Service Coordinator** Location: CV4 8AW **Salary**: £30,000 - £37,500 depending on experience. - Do you like organising and coordinating tasks, people and things? - Are you good at communicating in a clear and friendly way? - Do you like to find ways to make things more efficient? - Do you enjoy following things up and seeing them through to...

  • Customer Service Advisor

    5 days ago

    Coventry, United Kingdom Adecco Full time

    **Excellent Opportunity Available** **Coventry - Temp to perm role** **9am-5pm** **£20,000 -£23,000** **As a Customer Service Representative, you will be part of a Customer Service team based in our UK facility in Coventry. You will be part of a wide Customer Service team who are responsible for dealing with product & service enquiries, Quotes,...

  • Client Service Coordinator

    5 days ago

    Coventry, United Kingdom DCA Recruitment Full time

    Client Service Coordinator Location: CV4 8AW **Salary**: £30,000 - £37,500, depending on experience. Do you like organising and coordinating tasks, people and things? Are you good at communicating in a clear and friendly way? Do you like to find ways to make things more efficient? Do you enjoy following things up and seeing them through to...

  • Customer Service Coordinator

    1 month ago

    Coventry, United Kingdom Legend UK Full time

    Customer Service Coordinator **Reports to**:Sales Manager **General aims/Summary**: This Customer Care Team will actively assist the Marketing and Sales departments by ensuring Legend Fleet’s Customer Care is truly legendary! This will include direct customer contact and follow-up, new customer outreach, directing calls, order entry as required and that...

  • Care Coordinator

    1 month ago

    Coventry, United Kingdom Cera Care Full time

    Position: Care Coordinator Location: Coventry Branch (CV6 5SF) Contract type: Perm contract, 37.5hrs per week **Salary**: £23,000 **Job Title**: Care Coordinator As Care Coordinator you will be responsible for leading an effective team of Care Workers and will coordinate and manage a range of care packages, which promote relationships built on trust...

  • BIM Coordinator

    15 hours ago

    Coventry, United Kingdom AVD Appoint Full time €43,000

    BIM Coordinator - Coventry - Up to £43,000 + Benefits - Ref 1598 I am currently recruiting for a BIM Coordinator to work for a key client of mine based in Coventry. Salary up to £43,000 + Benefits. This company works with industry, educational establishments, and the public sector, providing design and installation services to assist clients in becoming...

  • Parts Supervisor

    1 month ago

    Coventry, United Kingdom KPI People Full time

    **Parts Supervisor - Coventry - Basic Salary - £22,500 - OTE - £24,500 (Uncapped) - Saturdays Paid As Overtime -** **Extensive Benefits Package -** Our client, a busy franchised dealership in Coventry has the requirement for an experienced Parts Supervisor to join their established Aftersales team.**Responsibilities** As a Parts Supervisor your...

  • Customer Service Advisor

    5 days ago

    Coventry, United Kingdom The Trade Centre Group Full time

    **Customer Service Advisor** The Trade Centre UK has a fantastic opportunity for a Customer Service Advisor to join the UK’s largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work. Established in 1999 and with over 700 employees across all...

  • Project Coordinator

    1 week ago

    Coventry, United Kingdom GroundUp Property Group Full time

    Are you an organised and detail-oriented individual seeking an opportunity to support project management activities? Do you thrive in a fast-paced environment and enjoy collaborating with a team to deliver successful projects? If so, Ground Up Property Services has the perfect role for you! **Position: Project Coordinator** **Company: Ground Up Property...

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Job DescriptionJoin our team at Loyalty Logistix: Client Services Manager Role Location: UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire.Work schedule: Full time, 40 hours per week, Monday – Friday.Salary: Competitive, includes a car allowance and comprehensive benefits.Contract...

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role   Location:  UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire. Work schedule:  Full time, 40 hours per week, Monday – Friday. Salary: Competitive, includes a car allowance and comprehensive benefits. Contract type: Permanent....

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role Location: UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire.Work schedule: Full time, 40 hours per week, Monday – Friday.Salary: Competitive, includes a car allowance and comprehensive benefits.Contract type: Permanent. Why...

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role Location: UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire.Work schedule: Full time, 40 hours per week, Monday – Friday.Salary: Competitive, includes a car allowance and comprehensive benefits.Contract type: Permanent. Why...

  • Client Services Manager

    4 days ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role Location: UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire.Work schedule: Full time, 40 hours per week, Monday – Friday.Salary: Competitive, includes a car allowance and comprehensive benefits.Contract type: Permanent. Why...

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role   Location:  UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire. Work schedule:  Full time, 40 hours per week, Monday – Friday. Salary: Competitive, includes a car allowance and comprehensive benefits. Contract type: Permanent....

  • Client Services Manager

    2 weeks ago

    Coventry, United Kingdom Loyalty Logistix Ltd Full time

    Join our team at Loyalty Logistix: Client Services Manager Role   Location:  UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire. Work schedule:  Full time, 40 hours per week, Monday – Friday. Salary:  Competitive, includes a car allowance and comprehensive benefits. Contract type:...