Rent & Service Charge Coordinator
2 months ago
**Fixed Term Contract until 31st March 2024**
Are you passionate about providing exceptional customer service to customers and putting them at the heart of everything you do? Do you like to unpick complex queries and translate this using customer friendly language? Do you have a keen eye for detail and enjoy a varied workload? If so we’d love to hear from you
The Rents and Service Charges Team consist of a team of Rent & Service Charge Officers and Rent & Service Charge Coordinators, responsible for delivering excellent customer service to customers who have queries regarding their service charges and working alongside a team of Rent & Service Charge Analysts who are responsible for the calculation and issuing of rent and service charge demands to circa 36,000 customers.
Joining us as Rent & Service Charge Coordinator, you’ll act as first point of contact for all enquiries relating to service charges and liaise with colleagues from across the organisation to coordinate a response, ensuring it is delivered in a customer friendly language and considering our tone of voice. You’ll lead on investigating and responding to low level complaints and you’ll assist with the administration of issuing Section 20 notices, composure of Section 21 and 22 requests and assist with special projects. We really want a team player who will work in partnership with customers, colleagues, contractors and stakeholders to help us improve the delivery of service charges, efficiency and accuracy of the process and improve the overall customer experience.
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