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Airdesk Operations Coordinator

4 months ago

Coventry, United Kingdom The Air Ambulance Service Full time

**Role overview**

**Job Advert - Airdesk Operations Coordinator**

The Air Ambulance Service is an organisation steeped in the values of Courage, Creativity and Compassion. These have served us well over the years and are at the heart of everything we do. Since the charity’s first operational flight in 2003 our dedicated crews have attended nearly 45,000 potentially life-saving missions.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

The Charity leads the way in the delivery of critical care and inter-hospital transfers, but the hard work is never over. To provide essential support to the NHS and our communities, the organisation is currently implementing its latest five-year strategy designed to continually advance response and critical care services to patients

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

**The Role**:
We are looking for 2 Airdesk Operations Coordinators as we expand our Airdesk Team at The Children’s Air Ambulance (TCAA). This rare and exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters

You will provide effective and responsive mobilisation of the TCAA aircrafts which provide lifesaving inter-hospital transfers for critically ill patients.

Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites on a full-time basis (average of 40 hours per week). The role attracts a salary in the region of £25,000- £27,000 depending on experience.

The Airdesk Operations Coordinator will be responsible for the manning of the Airdesk while on duty ensuring effective tasking of The Children’s Air Ambulance when a request for service is received. Providing outstanding service to our patients, NHS clinical partner teams (CPT) and flight crews while providing other administrative support to the Airdesk Team Leader and Head of Operations. The Airdesk Operations Coordinator will be the first point of contact for our CPT’s and managing all aspects of a mission making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.

This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room.

If you believe you are a great fit for the role and our organisation, and you want to make a difference by supporting the lifesaving charity, ‘Click
- **HERE**
**’** to find out more about the role and for the person specification

**Proposed dates**:
**Closing Date**: 5th February

**Interviews**: 16th February and 17th February

**Department**

Clinical Operations

**Contract type**

Permanent

**Hours**

40

**Salary**

£25,000 - £27,000 (dependant on experience)

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