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Housing and Facilities Officer

4 months ago


Coventry, United Kingdom GreenSquareAccord Full time

**Housing and Facilities Officer**

**Permanent | 35 hours | £22,608 Coventry**

Do you have excellent knowledge of Housing Management?

Do you also have experience of managing rents and other charges and collection of former tenant arrears, Voids & Allocations responsibilities, and Tenancy Management issues?

As a Business Support Officer, you will undertake all housing and high level business management functions, including the provision of a customer focused service and the efficient management of the housing provisions working across two services, 35 hours per week. Arden Grove in Tile Hill and Ribbon Court in Foleshill are both Extra Care schemes for adults over 55 with varying health needs. A **full driving licence and access to own transport is essential for this role**.

**What you will get**:

- 25 days Annual Holiday (plus bank holidays) which increases with length of service and extra holiday day on your birthday
- Pension contribution
- Full induction, on-going training, support to gain qualifications and career progression
- Free telephone counselling service

Responsibilities will include:

- To provide an efficient, high quality, customer focussed service for residents and colleagues
- To manage rent accounts both current & former, including service charges and other income recovery services
- To ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standards
- Managing voids and allocations, maintaining up to date housing waiting lists
- To work in conjunction with the wider team to ensure a seamless service to residents and one that promotes effective business operations
- Providing contact, advice and guidance to customers
- Management of ASB Issues under the direction of the Business Support Manager
- The promotion and marketing of our services
- Attend customer meetings when appropriate and necessary
- Comply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible
- Staff line management responsibilities, including recruitment and selection
- Assist the business support manager in the preparation of Reports / KPI's that fall under the remit of the Business Support Services.
- Repairs management
- GreenSquareAccord Join the team, change a life..._
- We are a social housing & care organisation created in order to deliver our purpose of Building Better Lives for our customers. We exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care. We have a geographical reach from the north east, to the south west of England._