Neighbourhood Officer

3 days ago


Coventry, Coventry, United Kingdom Citizen Housing Full time
{"title": "Neighbourhood Officer Role", "description": "Job Summary

We are seeking a skilled and dedicated Neighbourhood Officer to join our team at Citizen Housing. As a Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area, overseeing tenancy management and estate issues, and dealing with Anti-Social behaviour.

Key Responsibilities
  • Oversee tenancy management and estate issues
  • Deal with Anti-Social behaviour from minor reports to serious cases
  • Carry out regular block and estate inspections
  • Conduct tenancy reviews for all properties within the allocated patch
  • Review service charges and depreciation
Requirements
  • Ability to carry out interviews to discuss sensitive customer issues
  • Excellent I.T Skills
  • Ability to develop successful professional relationships with partners
  • Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours
  • Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
  • Highly self-motivated, able to act with integrity and show drive and enthusiasm
  • Current clean driving licence and access to a car
What We Offer
  • Competitive terms and conditions
  • Annual leave starts at 25 days per year plus bank holidays and increases with length of service
  • Annual leave purchase scheme – option to buy up to an additional 5 days per year
  • Enhanced family leave (maternity, paternity and adoption)
  • Organisational Sick Pay
  • Generous Pension Scheme
  • Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
  • We provide IT and Home Office equipment to support hybrid working
  • Occupational Health
  • EAP – a 24/7 telephone counselling service providing free, confidential advice
  • Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs
Learning and Development
  • Extensive learning and development opportunities
  • Opportunity to study for a professional qualification
  • Opportunity to join the Staff Consultative Forum and EDI Forum
About Us

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a BasicDBS check (Disclosure and Barring Service).

", "lang_code": "en"}

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