Neighbourhood Enforcement Officer

5 months ago

Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The NEO team acts as a visible uniformed enforcement presence in neighbourhoods and provides "on-street” advice to the public, signposting them to other Council services where appropriate and making them aware of the problems arising from non-compliance with environmental services legislation.

Challenge behaviour that is unacceptable in the neighbourhood, e.g.Environmental Issues such as fly-tipping, PSPO, ASB, dog fouling, littering, and graffiti and, where informal approaches have been disregarded, utilise appropriate legislative tools, including the issuing of fixed penalty notices as well as other statutory notices for environmental offences and breaches.

To liaise effectively and collaboratively with other officers across the Council and in other statutory agencies i.e. the Police in tackling crime, environmental Issues and anti-social behaviour.

What is the job role?
We are looking for adaptable, proactive, dedicated individuals to join our team as Neighbourhood Enforcement Officers. You will be working as part of a close-knit team and will be required to work closely with Environmental Case Officers dealing with environmental, noise, and community safety issues daily.

In your role, you will be acting as a visible uniformed enforcement presence and provide "on-street” advice to the public, signposting them to other Council services where appropriate and making them aware of the problems arising from non-compliance with environmental services legislation.

You will challenge behaviour that is unacceptable in the neighbourhood such as fly-tipping, dog fouling, littering, and graffiti, and, where informal approaches have been disregarded, utilise appropriate legislative tools, including the issuing of fixed penalty notices as well as other statutory notices for environmental offences and breaches.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?
As a NEO you will have a weekly rota working pattern where you will do one week of early shifts (7.00 am - 3.00 pm) and one week of late shifts (11.00 am - 7.00 pm). You are also required to work one weekend in five (Saturday 8:30 am 4:30 pm, Sunday 9 am - 4:30 pm). Due to the shift pattern of this role, you will benefit from a 10% shift allowance.

**We are looking for someone with**:

- Excellent interpersonal skills, able to relate and deal with issues from local residents and staff from partner organisations in an assertive, polite and tactful manner. With oral and written communication skills, including the use of telephone, radio, and other communication devices, and making accurate notes of incidents and activities undertaken during the day.
- Previous experience with an enforcement background would be useful, and some Knowledge of the Fixed Penalty Notice process, and the issuing of. Compiling Prosecution files and attending court

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values

Our Values are:

- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.

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