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Operations Manager
2 months ago
Kopek Security and Facilities Ltd is a leading provider of security and facilities management services, committed to delivering exceptional results to our clients. We are seeking an experienced Operations Manager to join our team, responsible for ensuring the smooth operation of our security services and facilities management functions.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
- Security Service Delivery: Oversee the delivery of our security services, ensuring that all security personnel are operating effectively and efficiently.
- Team Management: Lead and manage a team of security personnel, including Dog Handlers, Security Guards, Duty Supervisors, and Schedulers.
- Escalation Management: Act as the first point of contact for escalations on weekends, ensuring that issues are resolved promptly and effectively.
- Process Improvement: Identify areas for improvement and implement effective controls and processes to enhance the efficiency and effectiveness of our operations.
- Communication: Communicate effectively with all stakeholders, including clients, management, and staff.
- Investigations: Participate in site investigations and report findings to ensure that our operations are compliant with regulatory requirements.
- Business Development: Identify opportunities to grow the business, including upselling to existing clients and new business-to-business sales.
- Risk Management: Conduct quality risk assessments and draft mitigating security actions, recommendations, and solutions as a result of findings.
- Policy and Procedure: Uphold existing and implement new company policies and procedures to ensure compliance with regulatory requirements.
- Record Keeping: Maintain accurate records of security incidents, interventions, and outcomes for reporting and analysis purposes.
- SIA Licence: Hold a valid SIA Licence (frontline).
- Full Driving Licence: Hold a full driving licence (manual).
- ISOH Course: Hold an ISOH Course (Managing Safely) qualification.
- IOSH Leading Safely: Hold an IOSH Leading Safely qualification.
- Management Experience: Have management and leadership experience within the security industry.
- Security Industry Knowledge: Have knowledge of the security industry, including operational and client requirements.
- Event Management: Have experience in event management.
- Security Pricing: Have a sound knowledge of security pricing.
- Negotiation and Influencing Skills: Possess proven negotiation and influencing skills.
- Leadership Qualities: Possess strong leadership qualities and excel at coordinating multiple stakeholders to achieve common security objectives.
- Staff Management: Have a proven record of staff management and development.
- Attention to Detail: Possess attention to detail and a proactive approach to implement effective mitigation strategies.
- Communication Skills: Possess excellent communication skills.
- Wellbeing Commitment: Be committed to ensuring the wellbeing of all employees.
- Assignment Instructions and Risk Assessments: Be fully conversed with writing Assignment Instructions and Risk Assessments for new and existing clients.
The salary for this role is up to £36,000 pro rata for the best candidate. As part of the role, there will be a requirement to cover the out-of-hours escalation on a rotating basis, which will be paid in addition to the salary agreed at the agreed rate.
The working pattern for this role is Friday, Saturday, Sunday, and Monday, with 40 contracted hours, inclusive of a 30-minute unpaid break. Start and finish times will reflect the needs of the role, with a primary focus on Saturday and Sunday.
