Operations Manager

2 weeks ago


Coventry, Coventry, United Kingdom Citizen Housing Full time
About the Role

Citizen Housing is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering excellent operational field performance, ensuring that both directly employed and subcontracted resources are sourced and managed.

Key Responsibilities
  • Manage the day-to-day activity of Trade Supervisors and Trade Engineers
  • Deliver excellent operational field performance
  • Source and manage directly employed and subcontracted resources
  • Liaise closely with support functions within Maintenance Operations to ensure timely and cost-efficient delivery of customer-focused services
  • Monitor and deliver against customer, commercial, and internal operational KPIs
  • Ensure works are undertaken to required designs, specifications, standards, CDM regulations, and HSQE requirements
  • Produce business cases, tender returns, and pricing information for internal and external business opportunities for Maintenance Operations
Requirements
  • Proven experience of working within an organisation delivering maintenance and building services, preferably within Social Housing
  • Experience of managing and inspiring a team to deliver high-quality services and meeting operational and financial targets
  • Knowledge of health and safety legislation, including CDM, and good practice, and experience of applying this knowledge in a repairs and maintenance setting
  • Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets
  • Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff
  • Driving licence
What We Offer
  • Competitive benefits, including annual leave, annual leave purchase scheme, enhanced family leave, organisational sick pay, and a generous pension scheme
  • Health and wellbeing initiatives, including IT and home office equipment, occupational health, EAP, cashback scheme, and access to Citizen's wellbeing initiatives and wellbeing platform
  • Learning and development opportunities, including extensive learning and development opportunities, opportunity to study for a professional qualification, and opportunity to join the Staff Consultative Forum and EDI Forum
About Citizen Housing

Citizen Housing is a leading social housing provider, owning and managing 30,000 homes for diverse communities across the West Midlands. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.



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