Hospitality Assistant

1 week ago

Cambridge, United Kingdom Pembroke College Cambridge Full time

**PEMBROKE COLLEGE**
**CATERING DEPARTMENT**

**HOSPITALITY**
**ASSISTANT**

**NOVEMBER 2023**

**CCAAMMBBRRIIDDGGEE**

**THE DEPARTMENT**

From a business meeting, to a celebratory dinner or wedding
reception, Pembroke College’s Catering Team are experienced and
well-trained in providing excellent food, facilities and service. When
combined with our quintessentially English gardens and historic
buildings, Pembroke College offers a rare and unique venue for
hosting your important events. We cater for weddings exclusively
for alumni and College members, reserving Saturdays throughout
the long vacation for these unique events.

**THE ROLE**

To assist in the smooth running of the food and beverage service
for all internal and external functions including cafeteria lunches,
fine dining, College feasts, buffet service, student café and bar;
to actively engage with our customers, exceeding their
expectations and ensuring all aspects of service provided are
effectively delivered.

**SALARY & HOURS**

**£23,475 **per annum

These are only payable after the satisfactory completion of the
probationary period.

Gratuities are shared between all Catering staff and distributed
on an occasional basis.

37.5 hours per week on a shift system covering seven days,
including evenings and weekends.

**JOB DESCRIPTION**

**Responsible to**:Senior Hospitality Assistants and Front of House
Manager.

**Responsible for**:Food and beverage service at Pembroke
College.

**Location**:Pembroke College, Cambridge.

**Skills**:
Good organisational skills.
Good communication and interpersonal skills.
Proven customer service skills.
Friendly, co-operative, helpful and approachable.
Responsible and trustworthy.
Ability to work as part of a team.
Flexible approach and accepting of change.
Ability to communicate effectively to colleagues and other
senior management personnel.

***
**Work Experience**:Experience of University and/or College
environment would be an advantage.

**JOB DESCRIPTION**

**Main Duties and Responsibilities**:
Assist in the preparation and service of all meals to both College
and commercial customers as per Food Service Department
procedures.
Ensure agreed standards of service are maintained in all areas and
customers are treated respectfully and any requests are dealt
with in a professional and courteous manner at all times.
Ensure all areas where food and beverages are served are kept
clean, tidy and hygienic.
Laying and clearing of tables as appropriate to the particular
service within the standards established. Learn the correct
procedure for setting various buffets, lunches and dinners.
Assist with the setting up and clearing of food and beverages
from conference and meeting rooms, to include all buffets,
lunches and dinners.
Ensure correct charges for food are made; monitor portion sizes.
To adhere to reasonable instructions issued by members of the
Catering management team.

***

**JOB DESCRIPTION**

Learn to correctly use the Monika HACCP system and ensure all
required checks are completed correctly, notifying the supervisor
where areas require further cleaning or maintenance.
Correctly use the till system following guidelines for cashing up
after service, raising change requisitions and storing money in the
safe.
Help to delegate, train and supervise casual members of staff to
ensure work is done correctly.

**PERSON SPECIFICATION**

**Essential**:
**Qualifications/academic achievements/education
Educated to High School level or equivalent.
Skills/knowledge/training
Good organisational skills.
Good communication and interpersonal skills.
Customer service skills.
IT skills.
Experience of working in a restaurant or hotel serving
customers.
Experience in a public/customer related environment.
Friendly, co-operative and helpful/ approachable.
Responsible and trustworthy.
Ability to lead from the front.
Ability to work as part of a team.
Flexible approach and accepting of change.
Ability to communicate effectively to colleagues and other
senior management personnel.
Able to work weekend shift patterns.
Confidentiality
Can demonstrate ability to work confidentially.

***
**Desirbale**:
**Qualifications/academic achievements/education
NVQ Hospitality & Catering.
Experience in a College environment.

***

**ORGANISATION CHART**

**CATERING & EVENTS MANAGER**

**FRONT OF HOUSE MANAGER**

**SENIOR HOSPITALITY ASSISTANT**

**HOSPITALITY ASSISTANT**

**ADDITIONAL INFROMATION**

**Health and Safety**:
Persons engaged in work for Pembroke
College must adopt a responsible
attitude towards health and safety and
comply with any procedures as required
by the College in order to ensure the
health, safety, and welfare of
themselves, their colleagues and any
other persons that may be affected by
their actions. They must be prepared to
undertake any training required in
relation to health and safety or which is
identified as necessary in relation to
their work.

The College operates a non-smoking
policy; smoking is only permitt

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