Hospital Ambulance Liaison Officer

2 weeks ago


Cambridge, United Kingdom East of England Ambulance Service Trust Full time

The post holder will be required to operate over a number of Acute Trust
Hospital sites to manage an effective team of hospital ambulance liaison
officers to ensure effective and timely ambulance turnaround and patient flows in order to support the Trust’s achievement of key performance indicators as part of the Trust’s strategic and clinical objectives.
He/she will develop and maintain key relationships with other healthcare
provider staff in order to support the delivery of a performance management framework within the area of responsibility.
In this public liaison role, the post holder will be required to represent and
promote EEAST, demonstrating professionalism at all times and commitment to service improvement.

The Hospital Ambulance Liaison Officer (HALO) smooths the transition of care from EEAST to the receiving acute hospital trust, and is therefore instrumental in improving the patient experience.

Our HALOs work diligently with Hospital site managers and clinical staff, along with EEAST Emergency Operational Control (EOC) room staff, to ensure that hospital delays are reduced to an absolute minimum, ambulance availability is sustained, and patients in the local communities receive the appropriate response to emergency calls.

The HALO requires a high level of paramedic clinical expertise to enable credible discussions with consultant led teams at the acute hospital trusts. HCPC registration with a minimum of 3 years post registration experience working in ambulance operations is essential.

As part of the local management team, HALOs are required to initiate staff welfare as required in addition to fulfilling many of the management functions required to maintain high levels of ambulance availability.

EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.

Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.

We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.

The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.

**Our core values**:

- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.

**Our 4 goals are**:

- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation

WeAreEEAST
- To be responsible for the day to day co-ordination of emergency and

ambulance staff in line with Trust policies and procedures in order to
reduce ambulance turnaround times, expedite patient flow and meet
contractual requirements..
- Performance manage, to agreed key performance indicators, teams of

HALOs within a group of Acute Trusts in order to ensure they are
delivering their areas of responsibility, in terms of hospital ambulance
delays, to the best of their ability.
- Support the teams of HALOs by providing advice and assistance and

act as first point of contact for emergency operations and nonemergency ambulance staff, within the ED, for the escalation of
hospital delay issues, both hospital and ambulance areas of delay.
- To identify measures, alongside the HALO teams, to ensure that the

highest standards of service are achieved in managing ambulance
turnaround times and patient flow in the interests of patient care and
contractual requirements.
- Ensure appropriate and timely monitoring and reporting of performance

to enable decisions, action and intervention to take place at the
appropriate time and at the appropriate organisational level.
- Act as the single Paramedic responsible when situations arise which

require the cohorting of patients in order to expedite resource
availability and patient journeys.
- Oversee the liaison with the relevant EOC and Non-Emergency

Ambulance Control to highlight areas of risk and blockages within EDs
in order to improve resource levels and patient flow.
Version 0.1 Hospital Ambulance Liaison Manager Job Description 11/12/ 2013
- Establish strong links with EOC staff at all levels to foster mutual

understanding of roles and responsibilities to ensure the efficient and
effective use of staff and resources.
- Oversee the liaison with Hos



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