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Passenger Service Agent

4 months ago

Edinburgh, United Kingdom Red Sky Personnel Ltd Full time

**Responsibilities**
- Providing exceptional face-to-face customer service; being professional, polite, and courteous at all times.
- Assisting passengers with boarding procedures, luggage requirements and wayfinding queries.
- Performing security checks on individuals and their belongings.
- Provide information for passengers about the airport and facilities.
- Work alongside external airport partners to keep things running smoothly.
- Follow safe working practices.
- Any additional reasonable duties, as assigned by operational management.

**Shift Patterns**
Working 23 hours per week your shift pattern will be explained during training.

**Pay rate**
£11.44 ph
Pay frequency: weekly

**Benefits**
Free staff parking
Full training provided
A full 5-year Airside Pass
Discounted travel Airside & Landside discounts (including shops & restaurants)

**Person Specification**
- Although full training is provided, previous customer service experience is essential
- Have a zero tolerance approach to security
- Good attention to detail and a meticulous approach to your work
- Must be hardworking & reliable with an excellent work ethic

**Requirements**:
Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:

- 5-year checkable history (employment, self-employment, education or benefit claim)
- 3-year UK address history
- Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & (British citizens only)
- Provide proof of NI
- Provide proof of address dated within the last 3mths (utility bill, bank statement, HMRC Letter)

**Job Type**: Part-time
Part-time hours: 23 per week

**Salary**: £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Overtime

Application question(s):

- Can you start on the 11th September?

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 11/09/2023