Customer Excellence Specialist

3 weeks ago


Cramlington, United Kingdom Thermo Fisher Scientific Full time

**Customer Excellence Specialist - Order Management**

**Fixed Term Contract**

**Location: Cramlington**

**What will you do **
- Excellent interpersonal skills both written and verbal, including digital literacy, exceptional attention to detail, ability to solve problems
- The position includes a variety of tasks working in close collaboration with our commercial partners and acts as an internal account representative, responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking ownership and accountability.

**What we looking**:

- A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
- Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through the presentation of excellence in organization and team management skills
- Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow-up, and offering pre and post-customer service for complex custom orders and projects.
- Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
- Ability to demonstrate excellent communication skills
- Adhere to the Company’s instructions and policies related to order management and customer relations and meet established goals
- To perform any other duties as may be required within the remit of the role
- To understand and accept personal responsibilities for Health & Safety on-site in compliance with local legislation and the Company’s Health & Safety Management
- Timely responsiveness
- Time management
- Ability to prioritize

**About Thermo Fisher Scientific**

**Minimum Requirements/Qualifications**:
Requires a High School Diploma or equivalent GED.

Minimum of 2 years relevant work experience

Bachelor’s degree preferred, but not required

Experience in Order Management, Customer Excellence, or equivalent is preferred and ideally within the manufacturing or distribution industries

Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills

**About Thermo Fisher Scientific



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