Customer Experience Manager
3 weeks ago
Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East.
They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team.
Customer Experience Manager job profile:
The Customer Experience Manager will be responsible for managing the Customer Experience Team, a centralised team working across all departments, focusing on improving customer experience, identifying areas for change and ultimately reducing customer fail rates.
This role will be pivotal to the growth of the group, leading change within the business and being responsible for the further roll out of a Lean/Six Sigma in all areas.
Working directly with delivery partners to implement new processes and expanding our services along with proactive communication to our customers.
This position requires a strategic thinker who can drive customer-centric initiatives.
As this is a newly formed team, so you will have the opportunity to help shape the future of the role and team. Your ideas and experience will be paramount to improving the overall experience for our customers.
It is an extremely varied role where high levels of organisation, critical decision making, and commercial acumen are essential.
Primary Duties and Responsibilities:
- Be a point of contact for all areas of the business on the topic of customer experience.
- Regular reporting on team and business performance.
- Work with others within the business to improve efficiency.
- Identify challenges and implement improvements.
- Oversee and investigate all reprints, refunds and cancellations.
- Ensure the customer is at the centre of all actions, deciding the best methods of communication.
- Work with third party delivery providers to follow up on claims, performance and proactive delivery information to our customers.
- Interrogate data to understand failure points in the customer journey end to end.
- Proven history of strong stakeholder management
- Proven ability to handle challenging customers
- Strong commitment to delivering exceptional customer service
- Proven history of being responsible for a busy and diverse workload
- Highly organised and self-motivated
- Ability to work under pressure to high standards and tight deadlines is essential
- Excellent written and verbal communication skills
- Experience or knowledge of Lean/Six Sigma methodologies (although training will be provided)
- A good knowledge of digital, litho and large format print
- A sound knowledge of Adobe CS & Microsoft programs required is preferred but not essential
- Data literacy is essential
- Ability to foster strong working relationships across all career levels
-
Customer Experience Manager- Customer Care
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency Full timeCentral Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. This would be an initial onsite role, then hybrid working options. £Customer Experience Manager job profile: ...
-
Customer Experience Manager- Customer Care
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. Customer Experience Manager job profile: The Customer Experience Manager will be responsible for managing the...
-
Customer Experience Manager
1 month ago
Cramlington, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. Customer Experience Manager job profile: The Customer Experience Manager will be responsible for managing the...
-
Customer Experience Manager
4 weeks ago
Cramlington, United Kingdom Printed.com Full timeWe are , one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in...
-
Customer Experience Manager
4 weeks ago
Cramlington, United Kingdom Printed.com Full timeWe are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly...
-
Customer Experience Manager
3 days ago
Cramlington, United Kingdom Printed.com Full timeWe are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly...
-
Customer Support Administrator
6 hours ago
Cramlington, Northumberland, United Kingdom MTrec Ltd Full timeThe Company Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. The Role * Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer...
-
Senior Product Marketing Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Marketing Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Marketing Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Marketing Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Marketing Manager
21 hours ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full time €50,000Central Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Senior Product Manager
1 month ago
Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are delighted to be working with a leading North East eCommerce Retail organisation, as they look to appoint a proven Senior Product Marketing Manager. North East based, hybrid working, circa £50k DOE + benefits. Senior Product Marketing Manager overview: This role is central to the success and growth of the business, leading the...
-
Cramlington, Northumberland, United Kingdom Deerfoot I.T. Resources Limited Full timeOur client seeks a Sales & Marketing Manager (Air Traffic Systems) to promote and sell the company's air traffic control (ATC) products and services in the UK and globally. This full-time sales hybrid role is based in Cramlington and offers an attractive salary. As a Sales & Marketing Manager (Air Traffic Systems), you will promote and sell the...
-
Cramlington, Northumberland, United Kingdom Deerfoot I.T. Resources Limited Full timeOur client seeks a Sales & Marketing Manager (Air Traffic Systems) to promote and sell the company's air traffic control (ATC) products and services in the UK and globally. This full-time sales hybrid role is based in Cramlington and offers an attractive salary. As a Sales & Marketing Manager (Air Traffic Systems), you will promote and sell the...
-
Cramlington, Northumberland, United Kingdom Deerfoot I.T. Resources Limited Full timeOur client seeks a Sales & Marketing Manager (Air Traffic Systems) to promote and sell the company's air traffic control (ATC) products and services in the UK and globally. This full-time sales hybrid role is based in Cramlington and offers an attractive salary. As a Sales & Marketing Manager (Air Traffic Systems), you will promote and sell the...
-
Quality Management Lead
1 day ago
Cramlington, Northumberland, United Kingdom SGS Full timeFull-time We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around theworld . We provide the world’s most comprehensive range of integrated inspection, testing, certification and advisory services, powered by the latest technology and...
-
Customer Support Administrator
3 days ago
Cramlington, United Kingdom MTrec Ltd Full timeThe Company Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. The Role * Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide...
-
Customer Support Administrator
3 days ago
Cramlington, United Kingdom MTrec Ltd Full timeThe CompanyOur client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.The Role * Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer care for...
